Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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The wireless functionality of my Brother MFC-9320CW multifunction printer does not work with any consistency. Almost every time I try to scan a document it tells me to "check connection." Reinstalling the drivers and software has gotten the machine back online a couple of times. Inevitably, the machine gets knocked offline after a day or two and I'm told to "check connection" again. Resetting the connection on the machine itself does not seem to help. Very frustrating! I'm using Mac OS X 5.8

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Posted on Jan 02, 2017

SOURCE: printer online then offline

Hello,

Had the same problem with my mother's MFC and after 4 hours of troubleshooting I fixed it.

My mother's printer was networked through the router. Here was the solution.

1. Go to printers and faxes.
2. Right click and go to properties.
3. Go to ports (for some reason its shows Brother PC-Fax v2)
4. Add new port.
5. Enter the IP address (check the printer menu to find the IP Address ie. 192.168.002.002. To be safe enter 002 instead of 2.)
6. Restart the computer.

Wait a minute or 2 after restart and the printer should now be online.

Hope this helps you guys.

Posted on Mar 04, 2008

  • 3 Answers

SOURCE: printer online then offline

My first solotution was to reinstall the printer as a new printer. But that is uncessary. The fix is as easy as changing the IP address the in Port.

The problem is the the IP address for your wirelss is not static. and when it changes, the printer does not recognize the new IP address. When this occurs. go the the printer folder ( in the control panel) and click on 'add new priter'. Then select 'add a network wirless printer . NO NEED TO INSTALL THE PRINTER...you just want to see the IP address.

Note the IP address.

GO to the printer, click on the right mouse and select 'properties'
Click on Port
You will see the current port already highlighted.
Click on ' configure port' and change the IP address under "printer name or IP address.
Click OK.
Problem solved

Good luck.

DeniseA

Posted on Mar 21, 2009

  • 1 Answer

SOURCE: Brother mfc-490cw is offline

If you are running Vista and SNMP is turned off
1. Check to see if SNMP is turned off this is a component of Vista
a- Control Panel
b- Program and Features
c- Left side of screen you should see turn windows features on or off
d- Click on this a window box should open scroll down and see if SNMP feature is checked if it is then turn it off (unchecked) follow these steps
e- Under printers select Brother MFC-940CW printer right click
f- Select run as administrator
g- Select properties
h- Select ports
i- Select button configure ports
j- Under port settings uncheck enable SNMP
k- Click ok printer should be on line
l- To find MAC address for MAC filtering on router
m- Run the brother remote setup program and note the IP address
n- Run the command prompt as an administrator at the prompt type the following “apr –a” without the quotes and then hit return and note the physical address (MAC) for the above IP address you noted. Log on to your router and enter the MAC address from the step above and save.
o- Run the brother remote setup program again and change TCP/IP from “auto to static” please note you must have box checked at the top of the window edit network settings.
p- Restart the computer

Posted on Apr 16, 2009

  • 1 Answer

SOURCE: My Brother MFC 465N keeps turning offline. I can

mfc 465 brother unable to print

Posted on May 20, 2009

the kowalski
  • 86 Answers

SOURCE: I can not print

You could try to use static ip to remove possible problems with dns retrieving: 

  • Set the machine to static ip (Menu -> Network -> WLAN -> Boot Method -> Static).
  • Check the ip number on the machine (Menu -> Network -> WLAN -> IP address)
  • On your PC, go to Control Panel -> Printers
  • Right-click printer, choose Properties
  • Choose Ports and click "Add Port"
  • Double-click on Standard TCP/IP, follow the guide and type in your IP number earlier retrieved.
  • Save settings, press OK and the problem could be solved (if it was due to dns problems). 
Also, if it works, you can change the network settings for scanner driver to go to ip address too instead of dns, even if it isn't a problem right now, it could later be.

Posted on Jun 02, 2009

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