Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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MyBook 2TB used as backup drive and connected via FW to other external HD. Had been powered off for a couple of months When powered up again, it does not show as a device (Mac OSX 10.6.4). Front light is brightly lit and fan is running, but no recognition. Suggestions?

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I would listen to the enclosure near your ear to see if you hear any "spinning up noises." Or if you hear "clicking" or "buzzing or beeping." Just to verify the drive is okay. It could have gone bad; being it is so new, it would be under warranty replacement. Also, connect the drive up to another computer in an effort to see if the interface is okay. There could be a problem with the usb controller inside the Mybook. HOwever, once you open it - the warranty is void. Lastly, you could send it to a data recovery company and see if they will diagnose it. Western Digital has a list of approved recovery companies on their website.

Posted on Oct 18, 2010

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Read Options A and B completely before deciding which to do.

A. This requires opening up the unit.
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Hi, As I have responded to a similar post, this is a common problem with external storage. Based on your post/description: 1. Your laptop does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem; 2. Try replacing the cable - again if a no go, so it's not an interface/cable problem; 3. That leaves you only with the WD500GB itself as the possible at fault. An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure. Your possible options: a. Claim warranty/replacement; b. Replace the HD only; c. Physically remove the HD and connect it directly inside a desktop either as IDE or SATA and run manufacturer's diagnostic and/or third party recovery software; d. Seek services of professional data recovery firms (if data/files are mission critical); Hope this be of some help/idea. Post back should you need further information. Good luck and kind regards.

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