Question about Nokia E71 Smartphone

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My nokia e 71 was working fine yesterday. This morning I tried to turn it on and it didn't respond. I thought that the battery was dead so recharged it. The screen lights up white but I get no response when I hit any keys. I bought the phone in July 2010. I updated it about 2 days ago.

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  • Nokia Master
  • 4,737 Answers

This is very common and you know most users fail to update the firmware and if I'd guess correct, only because of lack of patience, say, when the update's running, most people think it's frozen or it completed or even touch the usb cable which disconnects the transmission, and some users don't realize that the update files are being downloaded from the internet (Nokia Official website). Definitely this has happened lot of times. As I am a Nokia Technician, most people bring their handset as DEAD set mostly after running Update. There are few options, if the phone's still detected by the computer (Nokia Updater), then you can try re-update, if it's not possible, the only solution is Flashing. I hope you know what Flashing means (in terms of mobile), this is done only at Service Centers and Mobile Repairing shops, possibly those people who has the flashing software and box might be doing at home, but that's not very common and I don't recommend you to buy the software and the flashing box (with data cables, not usb cable), you need to be trained to use them and it'll cost you nearly the price of your Nokia E 71, but visit the nearest or call your local Nokia care and get their help, if it's still under warranty, simply lie and get it done from them (tell them that it just happened :-] otherwise they'll tell you that the warranty is violated..).

Good luck.

Thanks for using FixYa.

Posted on Oct 16, 2010

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