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I have bought an ASUS UL30A in august. I installed AVG new addition on the computer and now it does not responed to anything (i tried to uninstall the avg with no success). the os windows7 is booting however no function is working. I am staying in Israel and not US at the moment, I need to know how to use my global worenty in israel for this computer. To whom i need to refer my complain? thank you for you help.

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Well, ASUS will be the only ones that can assist you with warranty repair location there. If you were Active Military I would tell you to go to your IT section with a 6 pack and someone there could fix it. If you have your system restore disk or partition intact you could try a system restore to factory defaults to correct the problem. I see you went with AVG protection, a good idea in that area but if you come across Thunder Byte you may consider using that. It is a much better Anti Virus program although not free. This is the website link to their support contact information:

http://support.asus.com/service/service.aspx?no=407&SLanguage=en-us

Hopefully they will be able to assist you.

Posted on Oct 16, 2010

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