Bought a used Janome 10000 version 2.2 Wanted to upgrade to version 3.0. Loaded the software and connected the machine to my computer. It started to upload and got to 29 out of 65 and stopped. Tried it again on 2 different computers and same results. Now machine when turned on has blank screen. How can I get machine back to "normal" 2.2 version and out of upload mode so it's useable???
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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Version 2.10 update is available for owners of MC11000 Version 2.01 and MC11000 Special Edition. Version 3.10 update is available for owners of MC11000 Version 3.00 and MC11000SE Version 3.00 with the purchased Professional Quilting Kit Version 3.00. This is not the update program for the owner of MC11000 Version 1.31 or earlier.
I am trying to help a friend who got Vista 32 bit OS and cannot use her transfer cable. She is on dial up so I thought I'd locate the driver and take it to her. I am having no luck finding it. She has her original machine CD but I did not find the driver there. She has no other software for embroidery. What's next?
I'm going to assume that you mean the Digitizer 2000 software.
Unfortunately, your best bet will be to either wait and see if another copy (complete with dongle) shows up on eBay or upgrade to the Digitizer 10000 version (while Customizer 10000 is NOT compatible with the MC9000, Digitizer 10000 IS), either via your local dealer or snagging it on eBay.
Right now, there's two auctions on eBay for the Dig 10000. It seems to run roughly around $300-400.
Well, after some research, contact with Janome Technical support and some trial and error, it seems that my problems are caused by a conflict with Windows XP Service Pack 3. At this time, my options are to run without service pack 3 loaded on my computer OR I'm told I can upgrade to Digitizer Pro and get rid of these issues. Neither is a good option in my opinion. Running without service pack 3 loaded for Windows, causes lots of system issues for me, but I hate to spend the $400ish it will cost me to upgrade too! I'm not even sure my computer has enough "horse power" to run the new version anyway. Just thought someone might like to know my experiences.
Try downloading the updates for your software from Janome Global, downloads, software. Version 1 needs patches to make it compatible with XP. The most current Version for the 10000 software is 2.21, and the upgraded program is Digitiser pro/MB , a much more stable and far easier version to work with. The upgrade has to be purchased via a dealer or direct from Janome.
This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.
If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0