Question about Hasbro Fur Real Friends Smores Pony

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I have a Butterscotch - "FurReal" life-size Pony by Hasbro and it seams to have fallin over and now does not do the movements that it was doing before is there a place were I can send it out for repair

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Furreal Pony neighs like a broken record

I had the exact same problem, and all I did was replace the batteries. It worked right again! I just knew the kids had broken the neck of it. It sort of slings to the left and neighs over and over again. BATTERY ISSUE :) The instruction manual should tell the consumer this. Hope this helps!

Posted on Dec 29, 2008

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  • 1 Answer

SOURCE: computer novice--hasbro battery

Once you backout the retaining screw, put your fingers in the gap between the battery compartment and the switch. Push the battery compartment to the rear of the pony then you can remove it.

Posted on Jan 18, 2009

  • 8 Answers

SOURCE: Hi, Where can I buy a new tail for my

Not sure where to buy a replacement but I just fixed mine today. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of plastic tubing with 1/4" inner diameter and 3/8" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the hole. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. The end of the tube with the hole should be just visible. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Posted on Jul 23, 2010

  • 8 Answers

SOURCE: Looking to repair the tail on Butterscotch pony

Had the same problem and the fix is easy. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of CLEAR plastic tubing with 3/16" inner diameter and 5/16" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the holes. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. You will probably need to twist the tube gently while applying firm pressure on it to make it slide over the stub. The end of the tube with the holes should be about even with the outside top of the white plastic hole and the tube holes should be level, looking at it from side to side. This makes the alignment of the screw hole to the tail correct. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully twist and remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right if you cut it too short! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Posted on Jul 23, 2010

lisaf
  • 47 Answers

SOURCE: How do I reassemble the head of the FurReal Pony?

The Pony Care Guide refers to an "Assembly Video" on the FurRealFriends.com site. I couldn't find it and even went through a gazillion videos on YouTube. Contact Hasbro directly through this link to see if they can send you a link to the Assembly Video:

http://www.hasbro.com/customer-service/phone-directory.cfm

Posted on Nov 28, 2011

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1 Answer

How do you take the head off


This video shows exactly what you need to do. Requires a little handyman skills.
Hasbro FurReal Friends Smores Butterscotch Pony Head Removal How To...

Jan 10, 2015 | Hasbro Fur Real Friends Smores Pony

1 Answer

Parts list how can I get a parts list?


For the FurReal pony full size? It would do you no good; Hasbro does not make them, has ZERO inventory of ANY parts, and most of the time, you need to be innovative and/or creative. What parts do you need?

Apr 13, 2014 | Hasbro Furreal Friends Butterscotch Pony

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Butterscotch pony head not working


First, calling poor Grace at Hasbro will provide fruitless. Hasbro does not make any parts for the full size FurReal Ponies, they have nothing in stock and cannot help you. I, however, can. I am going to post a link to a distressing site that turns the normal FurReal Pony into a fire breathing demon. However, in the process, you can see the diagram of the skeleton of the pony and head. You can search for other links but this is pretty comprehensive. Just don't open when kids are around.

Lisa

http://www.instructables.com/id/Make-a-Fire-Breathing-Animetronic-Pony-from-FurRea/

Dec 08, 2013 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

Need to get butterscoth furreal pony repaired


You can get replacement carrot stuff from butterscotchsmores.com and harness from Oksanas*Heirloom*Treasures on eBay.

Feb 14, 2013 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

Replacement battery holder


Hasbro doesn't even have FurReal ponies on their site anymore and emails don't get answered. I would call Hasbro directly from the following link and ask about the battery compartment.

http://www.hasbro.com/customer-service/phone-directory.cfm

Good luck :)

Nov 25, 2011 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

How do I reassemble the head of the FurReal Pony?


The Pony Care Guide refers to an "Assembly Video" on the FurRealFriends.com site. I couldn't find it and even went through a gazillion videos on YouTube. Contact Hasbro directly through this link to see if they can send you a link to the Assembly Video:

http://www.hasbro.com/customer-service/phone-directory.cfm

Nov 18, 2011 | Hasbro Furreal Friends Butterscotch Pony

3 Answers

Where can I obtain a complete new tail for my butterscotch pony


Here is a printable form, from Hasbro, for replacement parts for the Butterscotch Pony: http://www.hasbro.com/customer-service/orderform.cfm?sku=76471 ...but I don't think they do replacement tails. This is their Customer Service phone number 800-255-5516.

May 04, 2011 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

I need to replace an ear on my Butterscotch pony


Were you ever able to locate an ear for this horse? Hasbro doesn't sell them anymore... I need one too, so if you found a source, PLEASE SHARE!!! Best of luck!!

Sep 06, 2009 | Hasbro Furreal Friends Butterscotch Pony

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