Question about NorStar Meridian M7310 Phone

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How do I redo our company voice mail to set up - press 1 for dale, 2 for ian, 3 for bev....how do you assiciate the number 1 with dale's extension number 223, Ian's number 2 with his extension 224, bev's number 3 with her extension 229...and so on. We have this setup but have experienced some staff changes and wish to reassign the numbers incomming callers press to get the desired extension number. Help!!!!

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  • NorStar Master
  • 860 Answers

The programming of the individual paths is done in CCR programming. First you have to disable the CCR tree to change the programming This is accomplished by entering feature983>password>AA>table>Gtng table:1 (might be a different table but 1 is the most common)>press either ok or next til you see CCR tree: 1 then press CHNG and disable. Next press the * key til you return to the main menu ( mbox AA OTHR) and press the OTHR soft key. Press the CCR soft key >admin>and the tree number(probably 1). At this point it asks for a "path" number. A path is the action when a certain digit is pressed (1 for Dale..) Enter path 1> transfer>int>and 223 (which is dales extension number) and ok.Continue with the remainder of the paths until done.Next press the END soft key and the SAVE>SAVE as tree 1 YES soft keys. Lastly don't forget to re-enable the CCR programming AA>table>GTNG table:1>>>>> CCR tree: disable. CHNG>and the number 1. Press the Rls key when finished.

Posted on Oct 16, 2010

  • Carol Cunningham Aug 06, 2013

    I have done all of the above but after disabling the tree and going to path and I enter "1" to assign 7319, it just says invalid path after I put the "1" in. HELP

  • Carol Cunningham Jun 11, 2014

    helllllllllllllllllllllllllllp!!!! Carol Busby I have done all of the above but after disabling the tree and going to path and I enter "1" to assign 7319, it just says invalid path after I put the "1" in. HELP

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1.Press the "Menu/Select" button.
2.Use the up or down arrows to navigate to the "Voicemail Setup" option and press "Menu/Select."
3 .Navigate to the "Access Number" option and press "Menu/Select."
4 .Use the number pad to enter your voice mail access telephone number provided by your telephone company. Use the "Mute/Remove" button to delete any numbers entered by mistake.
5.Press "Menu/Select" to hear the confirmation code.
6 .Program the "Password," "Play," "Erase," and "Skip" options following the above steps, substituting the "Access Number" option in step three with the option you desire to program.
7 .Dial your voice mail by using the "Voicemail" button on the telephone.
8 .Listen and follow the prompts provided by your telephone company to set up your voice mail's greeting.
9 .Use the "Voicemail" button any time you wish to dial into the system to listen to voice mail. Use the programmed "Play," "Skip," and "Erase" options to navigate through your messages.

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We need to set up a voice mail for an extension that has not been used in years. When I press intercom 777 and enter extension it tells me to enter password which no one in the office knows anymore. When...


The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vms isn't set up for the new extension.
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The call forwarding was canceled; try this
1. pick up handset or press speaker
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3. dial 1
4. dial the extension (lead number of your voice mail)
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How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
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I have a problem with voice mail with a meridian hooked to NT5806DA-93. The system on voice mail every second pulse off so that only half of each message is played at a half second interval


Voicemail Features Norstar Common To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting
Norstar Voicemail Administrative Programming Programming must be done from any M7310, T7316, or M7324 model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

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1 Answer

Automated Attendent


Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

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1 Answer

Voicemail box not set up


I have seen the same problem with some users (I look after the PABX) so I just go into the maintenance console and set up the foreward to the default voice mail number. Or you can try the following:

CALL FORWARDING HANDSET 1. Press the Speaker Phone Key on your handset 2. Then Press the FWD/DND Key 3. Then select the Forward type you desire - Key 2 - Immediate Key 5 - Busy/No Answer 4. Then dial the internal extension number (eg.444) or voicemail pilot (201) 4a. If forwarding to external number dial 0 then dial outside telephone number 5. Dial # then press the Speaker Phone key

Use the voice mail that is set for your system.

Hope this helps

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