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When I turn the power on, the lens comes out then gives me lens error 0x0311, then shuts itself off and retracts the lens.

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  • Cameras Master
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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

Posted on Oct 16, 2010

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1 Answer

My Canon camera turns it self off when I press the start button. the lens comes out & then the camera shuts down. When I restart it the lens retracts 3/4 & then comes right out & shuts down again. the lens...


hi, the camera must also be giving a lens error and must be making a whirring sound when turned on, hold the camera with camera off bang it with flat of hand , a few times , if this does not work , repeat it with camera on, even if this does not, when turning the camera on gently apply pressure on the front of the lens, do this just once , all the above fails , camera has to be service , lens unit may have to be changed

Aug 27, 2016 | Canon Cameras

1 Answer

I have a sanyo vpc-e1090 which displays a Lens Error 0x0311. The camera powers up then shuts down. I am unable to get into the menu to check any setting. Any ideas on how to fix this issue?


Maybe the lens are blocked.
Try :
1.- Turn OFF the camera and push softly the lents
2.- Turn ON the camera and PULL softly the lens.


Is importan to people who share knowledge hear your comments or received rate points

Sep 16, 2011 | Cameras

1 Answer

When i turn on my camera it says lens error and the lenso stays half way out


Hi.


If the lens do not extend completely, then problem is lens itself.. When this happens the motor is unable to retract or to extend the lens either because one of the lens rings is damaged, or because of dust inside lens rings.
Sometimes lens error occurs because batteries are nearly drained and insufficient power to lens motor. This will cause the lens rings getting out of alignment and you get jammed lens. In other cases the lens gets jammed either because of dust or dirt or because of a mechanical problem.As a result the camera freezes with lens half of the way out.

In some case the len
s can be unjammed manually (see the tips below), more commonly the lens and the camera must be disassembled and there is no other way to fix the problem.

Try the tricks below. They rarely work, but you never know:

Test always with fully charged batteries you need as much power as you can get to unlock the lens. Ensure that batteries are Alkaline or good working rechargeable.
If there is dust or sand in lens blow air with a compressor on top the lens..
Sometimes methods like helping the lens movement while turning camera on and off works, but this methods can do more damage to the camera. Help out the lens while turning the camera on.
Remove the battery, point camera to the floor and put back the battery while holding on button and still pointing to the floor. Turn on this way and see if it works.
Connect camera to USB (that gives extra +5V power) and turn on still pointing to the floor.

You find some more detailed hint using the links below. The links refer to digital cameras (no film). In your case disregard all the parts that do not apply( e.g some hint is for lens not retracting - the cause of the problem is the same and I reported the link).

Lens not retracting on digital camera.

Fixing Lens Error.

Lens Error.

Most of the time the lens error must be repaired disassembling the camera. Sometimes lens rings must be replaced. If you need a quote on repair see:
Repair.


Regards.

Ginko.

May 31, 2011 | Nikon COOLPIX L18 Digital Camera

1 Answer

When i turn on my camera it turns on then goes to a black screen and says lens error 0x0311. It was never dropped or anything its only a few months old it just started doing this one day.


There's a really good blog about fixing lens errors, and you can find it here. You don't have to have dropped it to cause this problem, it can be sand or grit in the mechanism, or it was accidentally turned on at a time when the lens could not come out.

Jan 20, 2011 | Cameras

1 Answer

Lens won't retract


Lens probably does not extend or retract because of debris or a misaligned gear box. The lens can in about 50% of the cases be repaired without having to replace it. Try to return to manufacturer first. If you're out of warranty, there are third party place that fix them such as camera lens repairs. If you want to do it yourself, there are also free camera repair guide websites that show you how to replace the lens, the replacement part is usually available on ebay.

Jul 07, 2010 | Kodak Easyshare M753 Digital Camera

1 Answer

Digimax S800 Samsung : Lens won't retract


check first if battery is ok, maybe your problem is your barrel, if barrel not function properly you need to change motor or barrel allignment. if barrel is ok you have short circuit in your assy pcb main.

Apr 23, 2010 | Samsung Digimax S800 Digital Camera

2 Answers

When I turn on my PowerShot A70, it comes on and immediately shuts itself off and the Error E18 appears on the screen.


Canon Powershot's error E18 has to do with the lens:
If it appears on a black LCD with E18 written on the corner, it is mostly due to the lens getting stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.
I am giving below a link which will help you with E18 problem.

http://www.e18error.com/repair.html

Hope this helps, let me know if you have a proble.
Please do rate and thanks for using FixYa and Best fo luck to get you camera out of E18!

Mar 04, 2009 | Canon PowerShot A70 Digital Camera

2 Answers

Locked up


Try removing your memory card. I had the same problem and this worked. You might need a new card. Good luck.

Oct 01, 2008 | Gateway DC-M42 Digital Camera

1 Answer

Cannot take pictures / lens does not retract


when it makes the noise like it's trying to focus and then beeps and shuts off you need to send it into casio to have it fixed. That sound you are describing sounds like what they call "lens error". Contact their repairs dept and they will give you a good idea of what it would cost to fix it and the closest place you can send it.

Jul 02, 2007 | Casio Exilim EX-S500 Digital Camera

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