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well you say that the music player is working..so there isnt any problem with the speakers..I suggest you better check de settings -> tones -> incoming call ! or settings -> tones-> incoming msg..check as they maybe switched off..that is de only possiblilty that i think maybe the problem..
You can download them directly from providers through your phones menu/options for a fee. Or, you can synchronize your phone with your PC via USB/FireWire Cable, or Bluetooth (I'm not sure that the p800 has Bluetooth or not though), and transfer them from your PC (if you have them downloaded to your harddrive?).