Question about Schlage B362 619 KA4 Dbl Cyl Deadbolt Per 004 Ea

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Have a double keyed Schlage bolt lock. The inside key just spins around without engaging the lock. I am trying to get the inside lock off to either replace or repair. Can't get it off. There are no screws, no caps over screws. The online manual says the cover "snaps on". Hmmmm. Can you help?

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Posted on Jan 02, 2017

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SOURCE: remove schlage deadbolt

there should be a small spot in the brass usualy on the bottom to pry the faceplate off. or the face plate may twist off try both under there you will find the skrews

Posted on Feb 08, 2009

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SOURCE: how do remove a schlage deadbolt that is doubled

You didn't indicate what mode. The little pins you refer to should be little caps snapped into the end of the screws. A very small screwdriver or a pocket knife should be able to remove them. Then you should have a screw head to work with. I can't remember, but it might be a square bit not a phillips head. See web site and look at installation instructions.
http://consumer.schlage.com/products/Productdetail.asp?StyleID=34

Posted on Jul 10, 2010

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I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

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