Question about Brother MFC 6490CW InkJet Printer

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Just put new cyan cartridge in and now it won't print blues. Was fine before this cartridge change.

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Please try with the cleaning printing injectors routine. Sometime it is necessary to repeat the cleaning process two or three times.
Hope it helps.
Emilio

Posted on Oct 16, 2010

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HP 4700 not printing cyan


If your printer is missing a color it could be caused by (off the top of my head) 3 possibilities.
1. High voltage board
2. laser/scanner assembly for that color
3. DC controller might need a firmware upgrade, www.hp.com
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The magenta cartridge isn't working correctly. This is why you're only getting the other colors (blue is cyan, green is cyan and yellow, and then yellow).

Try removing and reseating the magenta cartridge. If that doesn't work, use a new magenta cartridge (the cartridge itself may have been defective).

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Whenever I print color, entire page comes out blue. I have replaced the cyan cartridge (twice) and the Laser Transfer Kit. Sometimes there are thick blue streaks in addition to the overall blue color. What...


Run the "disable cartridge check"
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Now put the magenta in the cyan cartridge slot. Print the config page again. If you have red all over the page, you have a problem with the slot itself.
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I just replaced the cyan cartridge and I get 4 blue lines that print where they should not be. If I print a blue picture - those line tend to be a lighter blue. I have taken the cartridge out and replaced...


Obviously you need to return the Cyan cartridge to where you got it. It is bad. Is it OEM Samsung or is it remanufactured. If it is remanufactured then it will usually say "for use in" or "remanufactured" somewhere on the box.
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When my screen shows that some items are to print in blue they actually print in red.


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If the head is blocked, try putting the color cartridge on a piece of * slightly * damp piece of paper towel. This should draw color out of the head onto the paper. Once you get blue (cyan), you should try printing again.

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I can assure you that you got a bad colour ink cartridge. However, you may try this: get a small ply of tissue paper and place over the printing head, with your mouth and some good measure of pressure **** it. Repeat a couple of times and all the three colours: cyan, magenta, and blue will show up; otherwise replace immediately. Good luck

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Try taking a look at your printheads. Have they been installed for some time. You may need to change them. Start with the Cyan first.

Inkworks
866-381-0541

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Firstoff, if you have tray 1 set to "any size" & "any type" they had problems with it going into calibration to frequently. If you upgrade the firmware this will take care of that. As for no Cyan, check the scanner interlock to insure it is opening the scanner cover. You could also go into diagnostics and disable cartridge check and swap the cartridges around, ie. cyan & magenta, run the print quality pages and see if the problem follows the cartridge. It could also be HV power supply.

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Some of Epson's cartridges went bad that way. It may be a bad cartridge. Get a new one, pull that one out and see what happens. If it works, call Epson for a refund. They had a class action suit for that type of thing, they lost and paid off. I would think they will help you right away.
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