Question about Tomtom One XL GPS Receiver

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My TomTom XL Live almost always does an unsolicited 'reset' whenever I switch it on. This seems to be to do with searching for traffic data as the right hand route traffic banner shows a searching symbol. It seems to return to my home location, and takes a while to find the satellites, before returning to normal operation. I have had it do this 2 or 3 times in a row before working properly. This problem has been there a long time now, and stangely never occurred in 2 weeks of use in the US (no traffic data, of course). Any ideas please?

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  • brian403 Oct 16, 2010

    bought last Dec/Jan, and regularly connected to TomTom home for updates.

  • brian403 Oct 16, 2010

    yes

  • brian403 Oct 16, 2010

    An obvious suggestion, which is easier to say that do. No real help at all.

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  • Master
  • 712 Answers

How old is the instrument?

Posted on Oct 16, 2010

  • Sebin Punnacheril
    Sebin Punnacheril Oct 16, 2010

    Last January? So is it still under warranty?

  • Sebin Punnacheril
    Sebin Punnacheril Oct 16, 2010

    Then don't try to do anything or break any seals as it may harm your warranty agreement. Instead contact your dealer, who will provide you with a company technician who will fix the problem for free.

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