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I have a Sony Camera which has to returned to Sony. How do I do this?

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You can try returning it to the place you bought it from.

Posted on Jun 03, 2008


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You will need to return the camera to Sony for service, they do not sell any parts or repair information to the public. The cost is about $200.00 US

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Most of the pictures when recalled are fine...but viewfinder and any new pictures are blurry w/ a pink tint to them?

Your camera can't be much more than a year old at most. If it's still under warranty then send it to Sony for a free repair.

If your camera is out of warranty, then if the sensor has failed then it has done so prematurely: it's supposed to last a minimum of around five years. Contact Sony: in the past they have had premature sensor failures which led to soft recalls (i.e. they didn't shout about it, but if owners complained they were quietly offered free repairs). Sony will get you to pay for shipping to them and will pay for return shipping. They'll also try to scare you off by advising that you must agree to pay a standard repair fee if the fault is due to any other reason (such as misuse, liquid or shock damage) or pay a standard inspection fee plus return shipping if you decline to pay for a repair.

If the sensor has failed prematurely, then there is absolutely nothing you did to cause it, nothing you could have done to prevent it, and the fault is common to all digital camera brands, not just Sony.

Note that if you live in the UK then you will have additional rights against the retailer under the Sale of Goods Act. If this applies add a comment and I'll provide further details.

If Sony do repair your camera, then thoroughly test the camera afterwards. Sensor replacement is not easy and on some of my DSC-V1's (an earlier model notorious for sensor failure) they came back with what appeared to be blurry spots on every frame (tiny blobs of grease on the sensor). I didn't use the first one with this fault for a few months after getting it back so missed the window to return it to Sony for reworking but made sure to test the others as soon as I got them back. About half had to be returned for further work.

Good luck and please take a moment to rate my reply.

Sep 20, 2010 | Sony Cameras

1 Answer

When i turn on camera zoom canot work properly then requied returning on camera



Try above link for better understand of your camera. And if the camera continue to experience technical problem, better to consult your Sony Help Desk near your are.

Thank you

Jul 30, 2010 | Sony Cyber-Shot DSC-P10 Digital Camera

1 Answer


In that case it's broken and is not a DIY fix. Usually it's either the flash tube or flash charging circuitry/capacitor, and they're the sort of things which can just fail suddenly.

Your camera will still be under the manufacturer's one year worldwide warranty, so contact Sony in your country to find out what the local arrangements are.

You'll need to provide proof of the purchase date, if you cannot do so then the repair will be chargeable; Sony have a fixed fee policy for dSLR repairs and if you're in the UK then it's currently £114.56.

Note that if you're in the UK then you additionally have Sale of Goods Act protection for up to six years (five in Scotland). The Act states thaty goods must be of durable quality with respect to the price paid and intended use. Clearly the camera should not fail within such a short space of time so you may be able to return the camera and demand a refund from the retailer. Enforcing your rights is sometimes a different story altogether, but note that if you accept a repair from the retailer then you future rights to reject the goods are severely reduced.

One further VITAL point: if there is even the slightest evidence of any unauthorised repair attempts, all your consumer rights vanish.

On balance, I'd strongly recommend that you either return the camera for exchange/refund or return it to Sony under warranty.

Hope that this helps, all that I ask in return is for you to take a moment to rate my answer.

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I found this solution in Yahoo Answers. go into the Setup Menu and find "Initialize". Select Initialize to reset the camera adjustments. Then try using the camera again.

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