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I have a Sony Camera which has to returned to Sony. How do I do this?

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Hi,

You can try returning it to the place you bought it from.

Posted on Jun 03, 2008

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Your camera can't be much more than a year old at most. If it's still under warranty then send it to Sony for a free repair.

If your camera is out of warranty, then if the sensor has failed then it has done so prematurely: it's supposed to last a minimum of around five years. Contact Sony: in the past they have had premature sensor failures which led to soft recalls (i.e. they didn't shout about it, but if owners complained they were quietly offered free repairs). Sony will get you to pay for shipping to them and will pay for return shipping. They'll also try to scare you off by advising that you must agree to pay a standard repair fee if the fault is due to any other reason (such as misuse, liquid or shock damage) or pay a standard inspection fee plus return shipping if you decline to pay for a repair.

If the sensor has failed prematurely, then there is absolutely nothing you did to cause it, nothing you could have done to prevent it, and the fault is common to all digital camera brands, not just Sony.

Note that if you live in the UK then you will have additional rights against the retailer under the Sale of Goods Act. If this applies add a comment and I'll provide further details.

If Sony do repair your camera, then thoroughly test the camera afterwards. Sensor replacement is not easy and on some of my DSC-V1's (an earlier model notorious for sensor failure) they came back with what appeared to be blurry spots on every frame (tiny blobs of grease on the sensor). I didn't use the first one with this fault for a few months after getting it back so missed the window to return it to Sony for reworking but made sure to test the others as soon as I got them back. About half had to be returned for further work.

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link

Hello,

Try above link for better understand of your camera. And if the camera continue to experience technical problem, better to consult your Sony Help Desk near your are.

Thank you

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You'll need to provide proof of the purchase date, if you cannot do so then the repair will be chargeable; Sony have a fixed fee policy for dSLR repairs and if you're in the UK then it's currently £114.56.

Note that if you're in the UK then you additionally have Sale of Goods Act protection for up to six years (five in Scotland). The Act states thaty goods must be of durable quality with respect to the price paid and intended use. Clearly the camera should not fail within such a short space of time so you may be able to return the camera and demand a refund from the retailer. Enforcing your rights is sometimes a different story altogether, but note that if you accept a repair from the retailer then you future rights to reject the goods are severely reduced.

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