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My Dc12 is not flow magenta ink in the toner cartridge, so please give me solution

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The toner cartridge motor is not rotating

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Xerox DC12 Error code 9-355


Error code 9-355 indicates, the magenta toner dispenser is broken and in need of repair.



Open the Front Door

From left to right, the Toner Cartridge colors are Cyan, Magenta, Yellow, and Black.


As a pre-caution, place a few sheets of paper on the floor, under the Toner Cartridge area, to catch any toner that may spill.



Remove the Toner Cartridge by rotating the handle to the left until the handle is in the unlocked position.



Pull the cartridge completely out of the machine.

Check for any obvious damage in the cartridge or printer and reinstall. Replace cartridge if damaged.

If error message continues, call a qualified repairman.

I hope this helps you fix your printer.

Jan 28, 2011 | Office Equipment & Supplies

2 Answers

"wrong cartridge"- Printer is giving us a "wrong


Hi Sherri

I am having the same problem with my MP780 mine started doing the same thingafter deciding to use Calidad inks the large black ink leaked into the yellowink (stick to canon inks).

What I have done so far with no success -
Replaced the ink cartridges with new ones supplied by Calidad, still the sameproblem.
Removed and cleaned the print heads manually and to my surprize after soakingin warm water and multiple cleanings for over 1hr black ink is still coming outof the yellow ink head.
I still get the same message after all I have tried...

One thing I did manage to do is prime the yellow ink and got it flowing throughthe head again but it's still mixed with black... I wonder if you may have runout of magenta and dried the head...

Try priming the magenta ink by removing the head (don't touch or wet the metalcontacts at the rear, the ink heads are on the bottom) place on a clean lintfree cloth (or I just used damp tissues then dry tissues) you should get onelong black strip and two cyan, two magenta and two yellow strips on the tissue,if you do not then try priming by replacing the magenta cartridge and gentlypumping the cartridge up and down repeat until you get the ink flowing.

Replace the head and cartridges, press ok, turn the printer off then reset.

Let me know if it works or if you come up with another solution that works as Iam still trying to figure out how to fix mine.

Good luck

Dec 21, 2010 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Keeps asking for ink and it has ink


Try removing, and then reseating the MAGENTA cartridge.

If you replace the MAGENTA toner-cartridge, does the problem go away?

Jul 30, 2010 | Xerox Phaser 8560DN Laser Printer

1 Answer

Our xerox dc12 gives a message system fault turn power off the swith is on the right side pause and turn back on Code 9-357


Hi,
The error 9-357 normally refers to a toner issue.
This normally refers to a color/Black toner problem. Probably there is low toner sensor defect.
Check for the ink in the cartridges as well but before that try to vacuum and clean the toner dispenser. You must vacuum whole path which is used to transport the toner to developer unit.

Feb 28, 2010 | Xerox DocuColor 12 Color Copier

1 Answer

Magenta ink leaked, have cleaned it and replaced all cartridges. Now does not print at all. It showed E90 error. Turned off and on not showing error but still not printing


I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled or third party cartridges that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don

Feb 17, 2010 | Epson Stylus DX6050 All-In-One InkJet...

3 Answers

Error 9-355 on dc12 xerox


That is a magenta toner empty message, either the magenta cartridge is empty or there is an issue with the magenta toner dispensing.

Nov 14, 2009 | Xerox DocuColor 12 Printer

2 Answers

I need black ink for my lexmarkc540n printer


This is the worst printer! i advise everyone not to buy!! changing ink every week!!!!! total garbage!!!!!!

Nov 08, 2009 | Lexmark C540N PROD SPECS TBD Printer

1 Answer

Canon Pixma 470/ cyan and yellow won't print


it may be many things, here some thing to try:

the ink or toner is contrammed with foreign liqued like oils, water, bad ink, bad toner cartridge,
oil, water, ink toner inside the ink itself
oil from a human skin my have came in contact with refill of ink or toner cartridge, cleaning solvent to clean the cartridge, needles for hte ink or toner cartridge, water in the ink or toner cartridge, steam or vapors of some kind, compress air can or air compressor will spread water solution, the freon is used in compressed air can thats way they get so cold when you spray the can.

paper may also be wet some how try new and different brand of paper.

rod the candymangandy

Feb 04, 2009 | Enlight Intel Xeon 470 WATT EN-470 MP...

1 Answer

OfficeJet 9130 incorrectly reporting empty ink cartridge


Look to see if there is dirt or other debris inside the Magenta Ink slot. There is probably something there disrupting the ink flow. Use a flash light to see if ink is clogged. Use Acohol with Q tip to clean the area and reinsert the ink cartridge. Make sure the printer is off and the slot has dried before turning the printer back on.
Hope this helps. Helen

Dec 19, 2008 | HP Officejet 9110 All-In-One InkJet...

5 Answers

Xerox DC12 Error code 9-355


That is a magenta toner empty message, either the magenta is empty of there is an issue with the magenta toner dispencing.

May 07, 2008 | Xerox DocuColor 12 Color Copier

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