Question about Philips DVDR3390/37 DVD Recorder

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Phillips dvdr3390 " blocked "

Not long after i bought the thing, it would always say blocked when I wanted to take a disk out or put one in. But, I could try it several times and eventually get in. Now, it won't ever open and is always "blocked". I'm thinking it is a piece garbage. Is there any solution for this problem or just speculation on what to do. My idiot boyfriend threw away the directions for the damn thing, so now it seems I'm out a couple hundred bucks unless you guys can help me with this.

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  • Anonymous Sep 04, 2008

    Same problem, the tray door can't open and keep getting the message "Blocked". First, it was able to open after several tries it's just permanently stucked. Blah... Phillips DVDR3390...not good



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Old post, but here's the correct solution for anyone who may have this problem in the future. I don't think that always leaving a disc in the tray is a solution, just a temporary fix.

My parents had the identical unit with the same problem. They fixed it by replacing it, and let the 3400 sit and collect dust.

I got sick of this so I set out to fix it today. EASY fix. Should take the novice about 45 minutes, and expert closer to 15 minutes.

This writeup is for educational purposes only, with varying skill levels in the world, I'm not going to be responsible for any damage you cause to your DVD player, yourself, your TV, your neighbor, or your cat.

You'll need:
T-10 Torx screwdriver
P-2 Phillips screwdriver
And a small slotted screwdriver, knife etc.. something to bend tabs back to unsnap plastic pieces.

Make sure the unit is unplugged first.

Remove 7 T-10 screws from cover (2 on each side, 3 on back)

Locate metal bracket over DVD unit.
Remove 2 T-10 screws holding bracket to bottom.
Remove 3 T-10 screws holding bracket to front.
Be careful you don't break the mount tabs, and don't touch any circuitry!

Remove 2 P-2 screws from black cover over DVD unit. Using your weapon of choice, CAREFULLY pry the tabs that are holding the black cover onto the DVD unit. 1 tab on each side, near the front of the machine.


With the removed cover in hand, locate 3 tabs that snap 2 white plastic circle halves together, Seperate the halves. Remove 2 washers. Notice one is a standard washer, and one is a strong magnet.

REVERSE their locations. Stack the magnets on the side that comes in contact with the DVD. Place the strong magnet on first, then place the normal washer on top.

I believe the cause of the "BLOCKED" message is this magnet being too strong/the opening mechanism being too weak. You need a magnetic fieldphillips dvdr3390 to center the white circle onto the base that the disc sits on, but too strong of a field causes the BLOCKED message to appear. Lessen the magnetic field and everyone is happy.

Reassembly is the reverse of removal.

Posted on Jun 29, 2010

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Mine had the same prblem.
Never close the tray without a DVD in it.
It is the upper part of thre reader that bends a little bit and got stuck with the lower part.

You will se that with a disc inside you will never have the problem.

Posted on Oct 11, 2008

Mine did the same thing when I first got it. Now, when it does it, I just push on the door, lift the front of the unit about 1 inch and drop it. Works every time! I did open it up, but you can't get to the part that sticks - but I was ablet to move it back and forth - which did help also. It sticks down, so when I drop it, it unsticks it! Real professional, huh!

Posted on Sep 26, 2008

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