Question about Samsung 7.3 Cu. Ft. 9-Cycle Super Capacity Gas Dryer - White

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DV338AG We are having trouble with our brand new (got it on May 31) dryer, it takes forever to dry the clothes. They seem wetter than when they came out of the washer. I tried one outfit that was dry to get the wrinkles out and used the refresh mode. The clothes became wet and were not done in the 15 minute cycle.

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Hi Linda,
First I would make sure the dryer is heating. If the dryer is heating then I would check the airflow out of the machine. Check the dryer vents, and check the opening outside where the air comes out. Make sure they are all clear and the air is flowing out properly. Any blockage in the vents will cause the dryer not to dry your cloths. If you find that your dryer is not heating, you should check the voltage to the machine. You should have 220-240 volts AC. If you only have 110 volts then you may have a blown fuse or a tripped breaker in your box. Reset the breaker or replace the fuse if you find one bad. If you are getting the proper voltage to the machine and you have good airflow and still not drying well. Call for warranty service. Do not attempt to do any internal repairs yourself. If you do this will void your warranty and you sure dont want to pay for service on a 1 week old dryer.
I hope this will FixYa, and if you have any other questions please feel free to ask. I am happy to help.
Mike Anderson

Posted on Jun 03, 2008

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