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The Geek Squad wants to replace my hard drive and reload Windows because they say it is infected with a virus and my warrenty won't cover that.

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Your warranty would not cover fixing your computer.
Depending how badly the virus infection is, the virus or viruses may be with a virus program without re-installing Windows.
If Windows needs to be re-installed then in most cases the hard disk will not have to be replaced, it only need the the hard disk wiped clean and then re-install Windows.

Posted on Oct 16, 2010

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That is just moronic - you have to replace the hard disk only if it has physical damage,. To remove a virus infection all you have to do is to reinstall Windows and perform a full format in the process.
Never call them again, they are trying to stiff you.

Posted on Oct 16, 2010

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You don't have to replace the hard drive if it still works. You can reformat it by doing a clean install of windows. It's relatively easy. Just go to your cmos, tell your computer to boot from cd, put your windows cd in your drive. Boot to the windows install cd and follow the instructions and answer the questions on the screen. Good luck and let me know if you need anything else.

Posted on Oct 16, 2010

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Windows XP startup error: ppped.exe has encountered a problem and needs to close


Re-Install again the windows.Formatt it again.
There is a different windows XP for IDE Hard Disk Drive, and SATA hard Disk drive.Different softwares.
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Blue screen error may generally appear for three important reasons : 1.If you system is infected with some viruses and your hard drive has bad sectors in it.
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2.Try replacing your Memory Card in your system.
3. Change your hard drive or conatct Geek Squad @ 1-800-433-5778 for data recovery.

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Usually you just put the first backup disk in the CD/DVD drive and restart/reboot the computer.
If it does'nt boot up you have to go in to the bios settings and change the boot sequence so that it boots from the CD/DVD rom instead of the Hard Drive. When it's finished the restore task you can either leave the bios settings as they are, or change it back to boot from the Hard Drive. Sometimes the backup/restore disks will put the PC back to the same as the day you bought it, which means completely wiping the Hard Drive and reloading the Operating System (Windows) and any programs that where installed at the time the disks were made. If you can run the backup/recovery from within Windows there will be a program in the Programs list on the Start menu. That way you usually keep anything that you have added since you bought the PC and it just reinstalls the Operating System to restore it back to it's original condition.

Hope this helps.

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1 Answer

Thank you sir


You need a place that can repair a hard drive. Geek Squad doesn't do that. You could Google something like:

Hard drive repair in Seattle.

Replacing Seattle for wherever you live.

Hope that helps you out.

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Yes, Geek Squad® offers data recovery services. There are three levels of data recovery, dependant upon the condition of your hard drive. These services are offered on a carry-in basis. Visit your Geek Squad® precinct at your local Best Buy™ store to learn more, or visit http://www.geeksquad.com/pricing for information on services available through Geek Squad®.

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Hi gdubb,

There could be many different causes for the symptoms you describe. It could be a hardware problem, corruption of system files or settings, a program (such as protection software) malfunctioning, a virus or spyware infection, or a deeper problem. I would recommend bringing the system into a local Geek Squad Precinct for a diagnostic check - it's likely to be related to a deep problem with the system.

While I'd normally try to offer specific advice, based on the information provided there isn't much I could recommend aside from bringing it into a Precinct for analysis. There are simply too many possibilities based on your description to provide detailed recommendations.

Geek Squad Agent Erik, Badge #2555
Geek Squad Secret Weapon
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Christine.

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