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Tech support on wireless router install ?

Hello,

I installled a range-max dual wireless-N router WNDR3300 on my upstairs computer. It was successful... but, my downstairs computer is not connected now to the internet?? I have re-booted the modem/router/both computers after the success install message came out on the computer.

What do I need to do now to get my downstairs computer to work on the internet service... my downstairs computer gives me an error message that the network is not working

Please help!

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Hi st45,

Perhaps what you might wanna do first is to check if the wireless device (assuming you're using a wirless adpator of some sort) on the computer below is properly connected (sometimes this causes intemitten or no conenctions at all).

If that is ok and no problem with it, the next step is to use the software (range lan software) to identify the router. It should say something like "conencted to the router but the intenet cannot be found" or "you are now connected to the router and the internet". It is important that once you have the wireless adaptor below plugged into the computer below, you should be able to 'see" the wireless router that you have installed in your network.

Also, a few steps to ensure connectivity to the network (or in this case, keep alive a conenction) is to do a constant ping. Open your command prompt window (located in start>Accessories> Command Prompt), and type in Ping www.yahoo.com -t

This would send out constant packets to that website, while being able to monitor ant breaks in your netowrk connection if any. If you do occur any error message, please do let me know of em and i shall help you rectify the situation, based on the error messages.

Hope this helps. Please do remember to leave a rating if this solution has helped you in one way or another. Thank you.

- Techomancer

Posted on Jun 03, 2008

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