Question about Microsoft Xbox 360 Console

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Dvd drive tray issue on xbox 360

I bought it on ebay real cheap and the tray didn't open or close I took it apart and the plastic guide that moves the laser as it opens and closes is busted up from the old owner forcing it open and close I found where to buy new drives (its a philips vad6038) but Im not sure how to play with the firmware to get the new one to work so my question is there a place I can send the drive to be rebuilt or have it replaced? Thanks for your time

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You can try 1-800-4my-xbox and see how much it will cost to get repaired

Posted on Jun 03, 2008

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Tray won't close


Use the following steps to close the disc tray on an original Xbox 360 console.
Step 1: Remove the disc from the tray Step 2: Make sure the faceplate is on correctly
The faceplate is the plastic piece on the front of your console.
  • Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.
  • If you find that the faceplate is the problem, please contact Xbox Support to order a replacement faceplate.
If this does not resolve your issue, please try step 3. Step 3: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray successfully closes, open the tray and insert a disc. Now try opening and closing the tray with a disc in the tray.
Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.
If your disc drive still will not close, please try step 4. Step 4: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox 360 console.If your disc drive still will not close, you need to have your console repaired.
  3. Step 5: Request a repair If the disc tray still won't close properly, your Xbox 360 console needs to be repaired.


Xbox 360 S consoleUse the following steps to close the disc tray on an Xbox 360 S console. Step 1: Remove disc from the trayIf there is a disc in the disc tray, remove the disc. Step 2: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray closes successfully, open the tray and insert a disc. Now, try opening and closing the tray with a disc in the tray.

Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.

stickerdisc.jpg

If the disc tray still will not close, please try step 3. Step 3: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox S 360 console.

If the disc tray still will not close, you need to have your console repaired. Step 4: Request a repairIf the disc tray will not close, you need to have your console repaired.

Dec 16, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox will not read disc. When I plug in the Xbox it powers on fine. I insert the disc and close the draw. monitor still show me the draw is open.


It sounds like your DVD drive's laser is malfunctioning. Either that or the tray is not closing all the way. You'll have to open up your console and see if the tray is stuck. If it's not stuck, it's the DVD drive's laser.

You have a few options:

1) Decrease the resistance on the laser to increase power, and it may be able to read the discs again. A guide for that can be found here.

2) If that doesn't work, or you do not wish to do that, you can replace the laser head all together. Replacements can be found on eBay. You can follow this guide to replace the laser head.

3) You can replace the DVD drive completely, but it will require taking the original drive's firmware and putting it on the replacement one. The guide for that can be found here.

Dec 10, 2009 | Microsoft Xbox 360 Console

1 Answer

XBox 360 won't play discs. It just says open tray.


Your DVD drive's laser is malfunctioning.

You have a few options:

1) Decrease the resistance on the laser to increase power, and it may be able to read the discs again. A guide for that can be found here.

2) If that doesn't work, or you do not wish to do that, you can replace the laser head all together. Replacements can be found on eBay. You can follow this guide to replace the laser head.

3) You can replace the DVD drive completely, but it will require taking the original drive's firmware and putting it on the replacement one. The guide for that can be found here.

Nov 24, 2009 | Microsoft Xbox 360 Pro System Console

2 Answers

My xbox 360 will not play any games, it says open tray so I do an close it but it will say open tray agin.


You need to replace the drive. Take it to an Xbox 360 Repair Tech. You can often find these people in Game Stores some even have same day repair.

You also can do this on your own. However it requires an understand of some rather technical work. Also you need a special tool to open up the Xbox 360.

Jul 13, 2009 | Microsoft Xbox 360 Console

2 Answers

My xbox keeps on reading open tray when i put a disc can any one help me


Mine had the same problem. On mine the spindle wasn't turning the game. It kept trying to then quit and said "Open Tray". The warranty was out so I took it apart opened the dvd drive and took apart the spindle. The grease in the spindle was black, I guess from all the heat. Cleaned it out and put some high temperature grease on spindle shaft and in the hole. It now spins with ease. There are videos on youtube on how to take apart the xbox and to take apart the dvd drive and spindle. Just pay close attention at how tight the screws the hold the spindle down are.I hope this helps.

May 16, 2009 | Microsoft Xbox 360 Pro System Console

1 Answer

Open tray error on xbox 360


Mine had the same problem. On mine the spindle wasn't turning the game. It kept trying to then quit and said "Open Tray". The warranty was out so I took it apart opened the dvd drive and took apart the spindle. The grease in the spindle was black, I guess from all the heat. Cleaned it out and put some high temperature grease on spindle shaft and in the hole. It now spins with ease. There are videos on youtube on how to take apart the xbox and to take apart the dvd drive and spindle. Just pay close attention at how tight the screws the hold the spindle down are.I hope this helps

Apr 09, 2009 | Microsoft Xbox 360 Pro System Console

1 Answer

360 disk tray


What I did was took apart my Xbox and put the disc tray back on the tracks, carefully lifting it over the circle thing in the middle. When I lay my Box down horizontally, it opens and closes fine.

Jul 27, 2008 | Microsoft Xbox 360 Console

5 Answers

How can i fix my xbox 360


get a qtip and open the top of the xbox 360 and anything u c thats dusty clean when done close it

Feb 02, 2008 | Microsoft Xbox 360 Console

59 Answers

Xbox 360 will not read games or dvd's


Wow, so many replies!

The open tray issue is normally linked to the laser itself. You do NOT have to replace the entire drive, as doing so may cause you further problems.

If your 360 is under warranty, send it in to be replaced.

If not, then there are things to try!

Open the console (using the various online tutorials) and remove the DVD-ROM drive. Open the drive and you'll have access to the laser. Get a Q-tip (cotton bud) and moisten one end with some boiled water. Rub gently over the lens of the laser, then use the other end to dry. Try the game again.

If the above doesn't work, purchase another drive assembly, matching what you already have. You could just buy the laser, but there's no point if it's something other than the laser (and you get one with a new drive). If you have a Hitachi drive, make sure you buy a Hitachi. The same with a Toshiba-Samsung. Keep the same drive type. New drives can be purchased from Ebay. For Toshiba Samsung's, either the MS25 or MS28 will be fine as the insides are exact. Hitachi's are likewise: any version will do.

Here's the good part: you don't need to mess with the firmware on your drive, since the problem is mechanical. Carefully remove the DVD logic board from your faulty drive (the circuit board inside the DVD-ROM itself) and get a Sharpie/Marker and tick it/sign it/etc. Something which you can distinguish one from the other. The boards will look the same and you don't want to mix them up!.

Set your board to one side and get your replacement drive. Open it up too and remove the board in the same way. Now put your board in this new drive, carefully replacing the cables (there are guides online for this too). Close the drive and try it.

Because you're keeping the PCB from your drive, your DVD key will match still and you won't have any configuration problems!

Oct 30, 2007 | Microsoft Xbox 360 Console

3 Answers

Xbox 360 will not read disc and is making a weird noise


Is it doing this while the disc is in the drive? Also does it sound like a loud rattling sound?

Oct 13, 2007 | Microsoft Xbox 360 Console

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