Question about Rosetta Stone V3 Spanish (Latin America) Level 1 Personal Edition (Win/Mac) for PC, Mac (1580228542)

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After selecting user nothing happens. Just a blank tan screen that says Rosetta Stone in a tab on the top left, three icons on top right

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  • Savanna Wimer Aug 30, 2013

    I have this same problem, but there is no course ID of null in the products.xml file for me to delete.

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Just got off the phone with rosetta stone support for this exact problem. This is caused by a failure during the language update (I'm going to assume just before this happened it was prompting you to update the language files to the latest version, that was my scenario).

In any event, the fix is simple - Browse through your file system to C:\ProgramData\Rosetta Stone\ (you may have to set to show hidden files to see this path). Open the Products.Xml file and scroll to the very end. There is going to be a "<Product>" node (note, not <ProductS>) as the last subnode of <Products> and this node will have a Course Id of "null". If so, delete the entire <Product> node down to </Product>. Save, close the file, and restart Rosetta Stone -- voila.

Posted on Dec 10, 2010

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http://success.rosettastone.com/articles/en_US/Text/Rosetta-Stone-Version-3-Freezes-After-I-Select-My-Username/?q=null&l=en_US&fs=Search&pn=1

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In short you have to set the default speaker to LINE 1 to get the mics to appear. Then when you apply the settings switch the default speaker back.

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