Question about Creative Labs ZEN SLEEK MP3 Player

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My creative zen sleek photo mp3 player is not being read by my computer.

I have a Creative Zen Sleek Photo mp3 player and i installed everything and did everything...

But when i plug it, it knows that its there but it doesnt recognize it...

It keeps saying that installation for mtp device failed...

And i have uninstalled it and intalled it several times...

can somebody help?

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Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Posted on Jul 06, 2008

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