Question about Transcend StoreJet 2.5 (TS120GSJ25T) 120 GB USB 2.0 Hard Drive

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I have a 160 GB Transcend external hard disk. All along it was working very well then suddenly my laptop is failing to detect it. I have tried on other machines as well the result is the same it cant be detected. It has important data and software which i need. Cant do without them. need your help pliz !! regards, Dean

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Have you tried contacting Transcend tech support to help you

http://www.transcendusa.com/Press/index.asp?LangNo=0&PrsNo=631&axn=Detail

Posted on Oct 15, 2010

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1 Answer

My transcend external hard disc is not detecting in my computer





click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X


you will need to update/reinstall drivers

right click to reinstall drivers


if you can see your usb but its not working

ports(com&lpt)right click update driver


sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable


just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,



if you can see your usb drive but its not working

ports (com&lpt) right click update driver if this fails to fix the problem


check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts


if this fails to fix the problem


you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap


hope this helps

Jul 30, 2012 | Transcend StoreJet 25F 250 GB USB Hard...

1 Answer

My transcend 500 gb is not getting detected by laptop,power of hard disk automatically turns off after 30 seconds


check all leads from motherboard to hard drive including electrical extensions and all of your cd/dvd drives make sure connections are secure dust free and not faulty
computers need all power and data to travel through every working device and to finish its cycle
so any faulty lead will end in computer error or shutdown or fail to boot

make sure your computers RAM modules are securely seated with no dust in the sockets also the Cmos battery has charge and seated with no dust in the sockets
some motherboards cmos batteries are soldered in
might be getting hot check your CPU make sure it has a thermal paste and a dust free and secure seating

could be a memory dump you might be running to many programs at the one time placing to much strain on the CPU you might not have enough RAM random access memory

hope this helps you

Mar 08, 2012 | Transcend StoreJet 320 GB USB 20 Hard...

1 Answer

Transcend HD has stopped being detected


I would say either the controller board or drive itself is failing. Check in BIOS to see if the drive is detected at all. If it is you can try using SpinRite to recover the disk.

Feb 03, 2012 | Transcend StoreJet 25F 250 GB USB Hard...

1 Answer

I have just purchased Transcend 500 gb external hard disk. My system is not detecting the drive? Please help me with this. This is irritating me a lit


Try connecting it to a different computer. If still not detected, it is "defective".
Take it back to where you bought it, and exercise the warranty to get it replaced, at no cost to you.

Nov 11, 2010 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

1 Answer

Hi my Transcend 320 GB harddisk is not getting detected. Storejet 320Gb


hello

connect the USB external hard disk to usb port by the way disconnect other working harddisks
available on the system, boot the system with bootable cd/floppy go to command prompt and run
chkdsk on this drive

Also download "mbrfix" connect all working harddisks along with the nondetecting harddisk and run mbrfix for the USB defective harddisk

Try using different USB data transfer cable, if power source adapter is used check for rated power output in multimeter for this adapter, if found defective replace it with new/good adapter with same
specifications

Bad luck if harddisk controller has failed you have to go in for new harddisk

GOOD LUCK ooo

Nov 10, 2010 | Transcend StoreJet 320 GB USB 20 Hard...

1 Answer

320 GB transcend external Hard dics is not at all detected


Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the external drive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your external drive, and right click on it. then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your external Drive to be detected automatically.

Hope this helps you out.
Goodluck!

Nov 16, 2009 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

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