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I have a broken motor coupling, but I've read that if your motor coupling is broken, the washer should still drain? I read also that the pump could be the reason for not draining, but why would both problems (the motor coupler and pump) happen at the same time? Is there another explanation?

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Broken coupling or not it should still drain. Obstruction in the pump would cause both problems. Have you been washing rugs. Check drain line too.

Posted on Oct 15, 2010


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Washing machine will not drain

Since you've already checked the pump, hoses and motor, here are some additional issues to look at:

1. Faulty timer: Does your machine fill with water and begin agitating, but the cycle never advances far enough to allow the water to drain? The timer that controls the cycles may be broken. Arrange for washing machine repair service.

2. Worn or loose belts: Are clothes still soaked at the end of a wash, even though the washing machine appears to go through the spin and drain cycles? The timer that controls the cycles may be broken. This is a job for the pros.

3. Faulty or jammed internal impeller on pump: When the spin cycle starts, do you hear a humming noise? The internal impeller that moves the water through the drain pump may be faulty or jammed. A grinding or grating sound is almost always an indication of a coin, button or other object colliding with the impeller. Have a washing machine repair expert determine if the impeller is jammed and can be cleared, or if the pump needs to be replaced.

For more troubleshooting steps, see Washing machine won't drain. I hope this helps!

Oct 08, 2012 | Washing Machines

1 Answer

My kenmore 700 washer model 110.29722800 will fill with water, and then stop. It tries to aggitate and spin, and makes a low humming noise, like it's trying to to its job. It won't drain the water,...

Hello, welcome to FixYa.

Based on the info you provided in your post, it quite likely is the drive coupling that has is very common, that would indeed explain the noise appearing to be from the motor. (possibly a jammed pump too, but you'd know if it drains or not by advancing the timer)

**Unplug the washer from it's source/the wall before performing any service to the first**

To inspect the drive coupling to confirm it is broken or not, you can lean the washer back (careful of the hoses) to allow you to visually inspect it or remove the cabinet is fairly straight forward and can be done even by a novice "handyman/person"

Part number is 285753A and will look like this image....

I've attached a link here that will provide the part availability and clear instructions to replace the coupling but also help describe the removal of the cabinet or to just inspect everything thoroughly. Once there scroll to the bottom of the page.

Let me know how you make out or if you require further assistance and I'll be glad to help in any manner I can. Good luck.


Macmarkus :)

Jun 08, 2011 | Washing Machines

1 Answer

During the spin cycle the water drains but it doesn't spin. Clothes were stuck to the sides of the washer but completely soaked.

if your washer will fill up and make the sound like its working, but not agitate, and it drains the water, but will not spin..The most likely culprit is a broken drive coupling. I would fill it up on a small load and see if it does what I said.....if so, lean the washer over so you can work under the front of it. there will be two clips that hold the pump on..remove those, but remember how they came off...pull the pump off the motor and set to the left side. .. next, there are usually two screws in the two clips that hold the motor on. Remove those screws and remove those two clips making sure you see how to re-install them.. while removing the last motor clip, be careful as the motor will fall out....on the one side of motor will be a coupling...this may have a broken ear or be split..its possible, it will be, look into area where the motor fits and you will see a black round piece of rubber with holes in it..this sits over another coupling on the transmission shaft...this is either broken, or the motor coupling is or a combo of both. if broken, remove and order yourself a drive and put everything back in reverse order..when installing these you will have to drive them on with something that fits between the center of the new coupling, so you do not break the ears off..I use a deepdish works well with installing the new coupling on the transmission..........if by any chance the coupling does not look broken, its possible to be rounded and slipping on the shaft..if you determine its not...then the basket drive or transmission is gone out...this time you will need a service person to repair......Bruce Denton ps..if you find out i was correct , please let me know here..thanks

Dec 13, 2010 | Whirlpool WTW5321S Top Load Washer

1 Answer

The water does not drain out of the washing machine . does all its cycles but does not drain. does the drain cycle but cannot hear water draining out.

your pump is not working. Either the direct drive coupling is broken or the pump is bad. You can replace these yourself just respect the electricity and unplug before you start and turn off the water and remove the hoses. on tub models with direct drive you have to turn the washer on its back or at least tip it back have a helper do not let the machine fall on your head. If it is direct drive there are rubber and plastic couplings that connect the pump to the motor. The pump is easy to find just follow your drain line. Also all washer have water in them even when they are drained be aware.

Aug 08, 2010 | Frigidaire Affinity ATF7000E Front Load...

3 Answers

Kenmore 70 series. It won't agitate, drain, or

Does it make motor noise?
Check for belt issue if there is a motor noise and no spin.

Feb 14, 2010 | Kenmore 22422 Top Load Washer

1 Answer

The washer will not agitate or spin out. the washer will fill and empty the water.

The most likely cause is the motor coupling, one on the motor and one on the transmission. UNPLUG POWER FROM WASHER. If it is broken your washer will fill and you will hear the motor running but nothing will happen, no agitation or spin. You will need to loosen the console, remove the cabinet drain pump and motor, then the motor coupling can be replaced on the motor and transmission. Part comes as a kit. Part number 285753a. Please rate this post.

Dec 14, 2009 | Kenmore 3.2 cu. ft. Plus Top Load Washer

1 Answer

Washer stops at drain and does not pump out the


Although all brands are different in design, the basic concept is the same. Water comes in at the top, and goes out at the bottom. A pump forces the water to go in a particular direction. When a machine won't drain, there are several things to consider:

* Is the drain hose kinked?

* Does the lid switch click when closing?

* Something in the pump or hoses? Check the hose coming down from the tub for socks, rags, etc.

* Bad wigwag?

* Broken belt? Broken drive coupling?
* Current to motor? (Use voltmeter to check)

Thank You for contacting

Oct 12, 2009 | Whirlpool LXR6432JQ Top Load Washer

1 Answer

Whirlpool Top Loader Stopped working mid-cycle & rattling

It sounds like you have a broken motor coupling. If you manually advance the dial does it drain? The washer is a direct drive model that uses an electric drive motor to run the gearcase (transmission) and the drain pump. Even with the coupler broken (and worse-case scenario - the gearcase) the washer will still drain due to the way it is designed.

If the washer will fill and drain, but won't agitate or spin, this is usually a sign that the motor coupling has broken. The noise of the motor engaging, rattling noises, lack of agitation and ability to still drain are other common symptoms. This is a common fail item with this model washer through normal wear and tear. Newer versions of the coupler are more resilient and resist breaking. The following link explains how to replace one:

The motor coupling is located between the drive motor and the transmission and takes the place of a drive belt. They do wear out and can break. The replacement part number is included in the link I provided and is an improved upgraded coupling that is more resilient. It should last longer.

A replacement coupler can be purchased on line at for about $11. Just use the part number in the link and "Search by Part Number" for your search criteria.
If you confirmed that the washer will not drain, you could have a pump that has something caught in it. The drain on these washers on have one moving part - the impeller. If something gets caught in it, the pump will not drain. You can access the pump by following this link:

Use the steps in the link provided to access the drain pump and remove the hoses to check inside the pump for any foreign objects (underwires from bras, undergarments and panty hose are common items). If the wash tub is still full of water an easy way to drain it with no mess is to use a wet/dry shop vac to pull the water from the tub. Simple gravity works too by removing one of the drain hoses, but is not recommended if the washer is in your home. These wash tubs have a 35 gallon capacity. If you have no shop vac and cannot risk allowing the washer to drain by pulling one of the drain hoses, you need to bail.

If the pump is defective, the part number is 3363892 and can be purchased at for about $42.

If you have questions, or require additional assistance, please let me know. I hope this helps you.

Sep 14, 2009 | Washing Machines

1 Answer

Kenmor 80 series washer will not drain.

Does the washer run at all? If so, does it agitate? If the motor coupling were bad, the washer would still drain, but would not agitate or spin.

What can happen, however, is the drain pump can become lodged with something causing it not to spin (underwire bra hoops, socks and underwear are usual culprits). This, in turn, will cause the drive motor shaft to "round out" the slot that the drive motor shaft inserts into on the back of the drain pump. The drive motor will then just free spin and the pump will not pump anything. The following link gives advice on how to replace a motor coupling (which I don't think you need), but you can refer to it for all the steps necessary on how to disassemble the washer to check everything:

To answer your question, the motor coupling is located between the back of the drive motor and the gearcase (transmission). It is comprised of two plastic pieces with tines with a rubber bushing sandwiched in between them. The reason the washer will still drain if the coupler was bad, is because the drive motor drives the drain pump and doesn't use the coupler.

Another potential problem could be a drive motor that is seized. With the motor removed from the washer, you should be able to free spin the shaft. The associated starter capacitor on the motor can also go bad, causing the motor not to start.

Read through the link I provided and go back and verify that you have the lid switch installed correctly. I'm not second guessing your abilities, I just want to ensure you don't go through a bunch of unnecessary steps. If my diagnosis is not correct, please post back and elaborate on your symptoms a bit more so I can get a full understanding. I hope this helps you.

Jun 12, 2009 | Washing Machines

1 Answer

Kenmore 70 series will not spin

Since the pump is working that tells me the lid switch is ok. The pump mounts on the motor on this model. When the motor is reversed the pump tosses out the water and the drum spins. Newer models have a spin pawl which allows for the pump to remove the water first so the motor will not be strained. The motor Has a coupling mounted between it and the transmission. And that coupling my friend is the busted part in 99% of cases. To replace the coupling is not very hard even though it might seem a bit intimidating. This washer was designed for female techs to fix it on site in place. Hay I ain't making this up. They first remove the screws holding down the control panel so it can be flipped up and out of the way, Then they unplug the lid safety harness and pop the S-clips holding the cabinet to the rear wall. They then tip the cabinet towards them and move it out the way. The pump motor and that pesky coupling can be accessed easily. They pop the quick clips that hold down the pump and move it out the way. they then unplug the motor harness, remove the screws from the motor quick clips and pop the clips, they move the motor out the way then BOOM there is the broken coupling. READ MORE HERE

Jun 06, 2009 | Kenmore 24032\24036 Top Load Washer

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