Question about Canon PIXMA MP600 all-In-One InkJet Printer

4 Answers

I had a paper jam and removed paper. I still get "paper jam remove paper from paper eject" but there absolutely is no paper left in my Canon Pixma printer. Could the jam sensor have been damaged and if so how much is cost to replace?

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  • Margaret Rogers Oct 15, 2010

    Unfortunately didn't work. I tried 10 times. Wit variations.

    I assume I start with power on then press resume, hold then press power then release resume.

    Press resume twice. Light is green then turns back to orange.

    Release power button (does this turn it on or off? I did both ways)

    When press resume 4 times I assume power is on but I tried both ways.

    Get same message " paper ejection slot. Paper jam. Clear paper jam and press resume"

    I have thoroughly check and there is no paper. any more advice?



  • Margaret Rogers Oct 15, 2010

    The advice I received didn't work. Following is my question, an answer, and my response.
    Margaret:
    I had a paper jam
    Problem with the PIXMA? iP6009D All-In-One InkJet Printer
    I had a paper jam and removed paper. I still get "paper jam remove paper from paper eject" but there absolutely is no paper left in my Canon Pixma printer. Could the jam sensor have been damaged and if so how much is cost to replace?

    Hello,

    I will advice you Press and hold the "Resume" button on the printer. Press and hold the "Power" button while holding down "Resume."
    Release the "Resume" button. Press "Resume" twice. The indicator light will turn amber followed by green.
    Release the "Power" button. Press the "Resume" button four times.
    Press the "Power" button. The printer is now reset, and your printer should work fine.

    Margaret: Unfortunately didn't work. I tried 10 times. Wit variations.

    I assume I start with power on then press resume, hold then press power then release resume.

    Press resume twice. Light is green then turns back to orange.

    Release power button (does this turn it on or off? I did both ways)

    When press resume 4 times I assume power is on but I tried both ways.

    Get same message "paper ejection slot. Paper jam. Clear paper jam and press resume"

    I have thoroughly checked and there is no paper. Any more advice

  • Margaret Rogers Oct 16, 2010

    I am Margaret. The several answers I have received don't work - please help?
    Margaret:
    I had a paper jam
    Problem with the PIXMA? iP6000D All-In-One InkJet Printer
    I had a paper jam and removed paper. I still get "paper jam remove paper from paper eject" but there absolutely is no paper left in my Canon Pixma printer. Could the jam sensor have been damaged and if so how much is cost to replace?

    Hello,

    I will advice you Press and hold the "Resume" button on the printer. Press and hold the "Power" button while holding down "Resume."
    Release the "Resume" button. Press "Resume" twice. The indicator light will turn amber followed by green.
    Release the "Power" button. Press the "Resume" button four times.
    Press the "Power" button. The printer is now reset, and your printer should work fine.

    Margaret: Unfortunately didn't work. I tried 10 times. Wit variations.

    I assume I start with power on then press resume, hold then press power then release resume.

    Press resume twice. Light is green then turns back to orange.

    Release power button (does this turn it on or off? I did both ways)

    When press resume 4 times I assume power is on but I tried both ways.

    Get same message "paper ejection slot. Paper jam. Clear paper jam and press resume"

    I have thoroughly checked and there is no paper. Any more advice?

    Another Answer: First make darn sure there in on small piece of paper still in the unit. Remove the back cover and look carefully. Second thing to do is to unplug the power supply and wait 5 minutes. Plug it back and and let it cycle and see if the warning goes away. If this does not work press the reset button if it has one. If none if available select maintenance and go to the Roller Cleaning section and initiate that. If none of this works then it is time to call Canon.


    Margaret: As long as resume light is blinking orange the maintenance function won?t work. How can I find if there is a reset button? I don?t see anything about it in manual.

  • Margaret Rogers Oct 16, 2010

    Thanks I tried these already and nothing helped. Do you know how much sensor replacement cost?

  • Margaret Rogers Oct 16, 2010

    I already tried these and nothing helped. Do you know how much it cost to replace sensosr?

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  • Canon Master
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In most cases, this is actual Jammed Paper issue, but if you are sure that it's been cleared and there's no visible or suspect jams, I would suggest you to clean all the cartridges gold contacts with a cotton bud dampen with alcohol/acetone/spirit. This problem is very common, and there are several fixes since the causes are not similar, so you need to try several methods. After the cartridges are cleaned, also clean the contacts (gold contacts where cartridges' gold interfaces are in contact with when installed). Now first remove the Print Head unit and dip it in a bowl of hot water so that it'll be cleaned, no matter what, you need to try whatever is possible so that we can find out the cause/s and fix the issue. Now power off the machine, remove all the papers, disconnect the power cord and the usb cable. Open the front access door (you have to first lift up the scanning unit) and the rear (back) access door. Also open the cartridge door. Now look inside the unit and try to clean whatever you think you can, take a blower or an air can and give a strong blow (several times) through the passage and the entire compartment. After everything is cleaned and cleared (and verified) reinstall all the components you've uninstalled/removed. Again Turn back On and see how it goes again. If the problem persists, try resetting the printer (watch the video)

This video is not exactly for the model canon mp600, but this is for all the MP and IP series.

If nothing is helpful, you'd better take it to a service center or call canon for assistance. I don't mean, they will fix it with another solution, but they will ask you what you've tried and how this had happened. The last suspect is the Sensor which is not serviceable by end users, it can only be done from the Canon service center or by an experienced Canon technician.

Note: When I say Sensor, I mean paper jam sensor, inside the printer, which you'll need to completely disassemble the machine to to access. Since there are many models and many different components, it must be noted and is needed to refer the Service manual not the User guide (Service manual is not available for consumers).

For now, I could only good luck.

Thanks for using FixYa.

Posted on Oct 16, 2010

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  • Master
  • 1,098 Answers

You may try one of the following to resolve this printer problem:
1. Try to power off your printer for a few minutes (10-15 mins). Then, power it on again. Check if the error is cleared from your computer.
2. Check the paper feed at the backside of your printer. You might still see a piece of paper or plastic wrap stocked on the wheel. Try to remove it without too much force to avoid further damage.
3. Or you may use an air compressor or air pump to clean the inside of your printer. Just make sure that you unplug your printer first when doing this.
4. If the error is still not resolved, then this might be a sensor problem. You may need to check the warranty date of your printer and have your local or authorized service center repair your printer.
Hope I was able to provide you assistance on this...

Posted on Oct 16, 2010

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  • Master
  • 2,841 Answers

First make darn sure there in on small piece of paper still in the unit. Remove the back cover and look carefully. Second thing to do is to unplug the power supply and wait 5 minutes. Plug it back and and let it cycle and see if the warning goes away. If this does not work press the reset button if it has one. If none if available select maintenance and go to the Roller Cleaning section and initiate that. If none of this works then it is time to call Canon.

Posted on Oct 15, 2010

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  • Master
  • 1,478 Answers

Hello,

I will advice you Press and hold the "Resume" button on the printer. Press and hold the "Power" button while holding down "Resume."
Release the "Resume" button. Press "Resume" twice. The indicator light will turn amber followed by green.
Release the "Power" button. Press the "Resume" button four times.
Press the "Power" button. The printer is now reset, and your printer should work fine.

Take care.

Posted on Oct 15, 2010

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My Canon Pixma MP600R insists that paper is jamed in machine, despite the fact that jam has been cleared and paper is being ejected when machine is switched on


The simplest thing would be to try unplugging the printer from the power source. Let it rest for 5 - 10 minutes then plug back in to the power supply and see if that resolves the problem.

If not you are going to need to do a thorugh inspection to verify that all paper remnants have been removed.

The following is for the MP600:

Issue: ERROR LCD: The paper is jammed. Clear the paper and press [OK].
Solution: Removing paper jams MP600


Removing Obstructions or Jammed Paper If [Paper output slot - The paper is jammed. Clear the paper and press OK] appears on the LCD, follow this procedure to clear the paper jam Clearing paper jams from the auto sheet feeder (ASF) or paper output slot
Clearing paper jams inside the printer
Clearing credit card-sized or 4" x 6" paper jammed inside the printer

ASF / Paper Output Slot
  1. Turn off the printer.

  2. Remove paper from the ASF.

  3. Gently pull the jammed paper out.
    1. If paper is visible from the ASF, use both hands to pull the paper out slowly.
    2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

      05sj00147_03.jpg
      The above illustration shows a PIXMA MP500.

  4. If the paper tears and a piece of that remains inside the printer, open the scanning unit (printer cover) and remove the paper from inside the printer.

    Note:
    Be careful not to touch the components inside the printer.


  5. Turn on the printer and confirm that the Alarm light is off.
    (If the jammed paper remains in the printer, the paper may be automatically ejected.)

  6. Load paper back into the ASF.

  7. Press to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

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Paper jams inside the printer

  1. Turn off the printer and disconnect the power cord and USB cable.

  2. Remove the jammed paper slowly using the following procedure.
    1. Open the rear cover to check if the paper is jammed.

      05sj00147_04.jpg
    2. Pull out the cassette and check if the paper is jammed inside the cassette area.

      05sj00147_05.jpg
    3. Stand the printer with the left side down, holding the document cover.
    4. Press the tabs together and pull the green cover toward you.
    5. Check if the paper is jammed.
      (If you were not doing Duplex printing, you do not have to follow this procedure.)

      mp600_bottomcover.gif

    6. Close the green cover and place the printer back to a normal position.
  3. Reconnect the power cord and power on the printer. Confirm the Alarm light is off.

  4. Load paper back into the ASF or cassette.

  5. Press to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

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Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.

  1. Turn off the printer.

  2. Load the same paper type that is jammed inside the printer in portrait orientation.

    05sj00147_01.jpg

  3. Power on the printer.
    The paper stock in the ASF will automatically feed the jammed paper from the printer.

  4. To resume printing, load the paper in portrait orientation.

If 4" x 6" sized paper was loaded in landscape orientation in the cassette and did not eject (exit), please follow this procedure.
  1. Turn off the printer.

  2. Open the rear cover.

  3. Fold in four a piece of letter-sized plain paper.

  4. Push in the folded paper until it hits the jammed paper.

    05sj00147_02.jpg

  5. If the jammed paper is visible from inside the printer area, pull it out and proceed to step 7.

  6. If the jammed paper cannot be pulled out, push in the folder paper from the rear so the jammed paper is in between the feed rollers.

  7. Pull out the folded paper and close the rear cover.

  8. Power on the printer and confirm that the Alarm light is off.
    The jammed paper should automatically eject.

  9. To resume printing, load the paper in portrait orientation.


Trust this is helpful.

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I have a Canon Pixma 170 printer. I'm getting an error message of a paper jam and there is no paper in the printer. The cartridge cable is stuck on the right of the printer and is not sliding back to the...


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Paper Jams :
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Landscape Credit Card sized paper jams inside the machine.

Action : Remove the paper according to the following procedure.
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Paper Jams

Cause 1 : Paper jams in the paper output slot/Auto Sheet Feeder.
Action : Remove the paper according to the following procedure.
a) Slowly pull the paper out, either from the Auto Sheet Feeder or from the paper output slot, whichever is easier.
* If the paper tears and a piece remains inside the machine, open the Scanning Unit and remove it. Be careful not to touch the components inside the machine at this time. After removing the paper, close the Scanning Unit, turn OFF and turn it back ON.
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If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact a Canon service representative.

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