Question about Acer Aspire 55421462 Notebook

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The Acer Arcade Deluxe Webcam is not working, but the Acer Crystal Eye Webcam is still working fine. Please, how can I solve the problem with Arcade Webcam software? I believe it stops working after some updates of Acer Arcade Deluxe. Is there anyway to solve it without reinstalling the software?

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  • fabio7800x Oct 16, 2010

    Thanks for your help! In fact, I already tryed to do that, but there is no driver version to roll back. The "Roll Back Driver" option isn't active in the menu. Further, the installed driver is already the last version available (it's from Microsoft, version 6.1.7600.16543, 21/06/2006). There are two camera drivers in Acer Support Site (Chicony and Suyin) for my notebook series, but I don't know if I can use one of them for my notebook. Please, any more ideias?

  • fabio7800x Oct 19, 2010

    Finally solved!

    I reinstalled the Acer Arcade Deluxe to its factory default version, but it didn't work.

    I installed the Chicony camera driver (Acer Crystal Eye Webcam) available in the Acer Support Website, but it didn't work. Later I discovered my camera is a Suyin.

    Then I reinstalled the Suyin camera driver (Acer Crystal Eye Webcam) using the factory default version, but it didn't work.

    Finally I reinstalled the Realtek High Definition Audio Driver, keeping the factory default version, and then it is working fine now! Although I was still using the factory default version of this driver, it was needed to reinstall the driver in order to webcam work properly. Fixed!

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You can do the following: Start your PC as an administrator > click Start or the Windows ball > Control Panel > Performance and Maintenance > System > Hardware > Device Manager > Scroll down to the device driver you wish to roll back > right-click on it and choose Properties > Click the Driver tab and then click Roll Back Driver. Note: Win7 ball > Control Panel > Device Manager. By rolling back the driver, your Arcade Deluxe Webcam should work like it used to.



Posted on Oct 15, 2010

  • 1 more comment 
  • fabio7800x Oct 16, 2010

    Thanks for the help! In fact, I already tryed to roll back the webcam driver to an earlier version, but there is no driver version to roll back. The "Roll Back Driver" option isn't active to do that. Further, I already have the latest driver version available (it's from Microsoft, version 6.1.7600.16543, 21/06/2006). I'm using Windows 7. There are two camera drivers (Chicony and Suyin) for donwload in Acer Support Site, regarding my notebook series, but I don't know if can use one of them for my notebook. Please, any more ideias?

  • David Maxwell
    David Maxwell Oct 16, 2010

    It is ok to download and install both web cam drivers. One of them will not install if the hardware will not support it. I, too, have an Acer laptop, but I never tried to do anything with Arcade Deluxe. You are doing everything right, as a last resort, contact Acer tech support. Perhaps they have an on-line chat feature.

  • fabio7800x Oct 19, 2010

    Solved! Look at my "Comments and Clarifications" to get more details. Thanks!

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