Question about Nortel T7316E 2-Line Corded Phone

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I have a Nortel 7316. I have tried an incorrect password one two many times and now it is "locked" and says "contact administrator". Boss has no idea how to gain access. Help?

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  • Nortel Master
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To reset your voice mail password,on press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

Posted on Oct 16, 2010

  • 2 more comments 
  • work2much Oct 20, 2010

    Feature 983 is "inactive" on my phone. any other ideas?

  • george  peters
    george peters Oct 21, 2010

    If feature 983 is an inactive feature on your phone then you have a Nortel BCM 200/400. The voicemail is administered through its network portand needs a certian program(Nortel network element manager).This one has to be reset by either someone with access to the system through the network (IT manager) or a tech to administered locally.

  • phylix22 Nov 23, 2010

    What happens if after I entere the log number it does NOT say mbox, AA and othr but says RETRY and OK. (no other options)?

  • phylix22 Nov 23, 2010

    Thanks! Least I can pass the problem off to someone else now.

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We have nortel t 7316 i have been locked out of the voicemail admin. i have tried all paswords i can think of but i cannot gt in. i have tried features 983 and than its ask me for login i have tried...


Press Feature 985 - press 9 even when not listed in options. At the password prompt enter 73738767793 and answer the reset password prompt with yes. This will reset the password to default.

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