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My Frigidaire side-by-side fridge (model: FRS24XGCW2) never reach freezing temperature in freezer though both side are colder than room temperature. The compressor and fan keep working forever.

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1. Check and clean the condenser where system heat is transfered to the air. Located in back behind removable panel, after cleaning make sure you re-install the panel for proper air circulation.

2. Check the back wall of the freezer for ice or frost. If you have frost buildup on the back wall you have a defrost system problem. This would be lated to the timer, heaters, or defrost thermostat.

Posted on Jun 03, 2008

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That vent unit, depending on your model, sill be somewhere in the wall that separates the freezer from the fridge. What can happen is that moisture condenses into the louver that slides to control the airflow, it freezes, and then system is stuck, since it's cold on the freezer side, and this keeps the louver frozen stuck. If that is the case, shutting the unit off for a while may recover function, though getting it to where ice is melting in an interior wall may be more risk of food spoilage than you'd want. Otherwise, use a search engine to look for 'how to test freezer / refrigerator vent in make/model', and you'll likely come across all sorts of youtube and step-by-step tutorials.

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