Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Incoming fax error paper miss match - HP OfficeJet 7310 All-In-One InkJet Printer

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Based on the machine you have a single tray (not including the manual feed tray) either the document being faxed is legal and you have letter sized paper or in the machine or the Paper handling options on the machine need to be corrected. I would contact the person sending the documents to confirm what Type of paper they are faxing. Letter, Legal, A4 etc..
If you hit the menu button go to paper handling and see what your settings are to confirm they are set correctly, just to make sure your machine is not causing the problem.

Posted on Oct 15, 2010

  • 1 more comment 
  • ptsjudyc Oct 15, 2010

    It is on every fax that comes in. My default settings are "letter". When I come in to the office each morning I have to hit OK each time a new fax has come in overnight and stored in the memory.

  • tballone
    tballone Oct 15, 2010

    Please check the paper size for the fax configuration on the machine. Below is how to get to it.

    Set the paper size for received faxes
    You can select the paper size for received faxes. The paper size you select should
    match what is loaded in your input tray. Faxes can be printed on letter, A4, or legal
    paper only.
    Note If an incorrect paper size is loaded in the input tray when a fax is received, the
    fax does not print and an error message appears on the color graphics display.
    Load letter, A4, or legal paper, and then press OK to print the fax.
    1 Press Setup.
    2 Press 4, and then press 5.
    This displays the Basic Fax Setup menu and then selects Fax Paper Size.
    3 Press "Down Arrow" to highlight an option, and then press OK.


    Let me know if that works for you.

  • deana
    deana Mar 21, 2014

    The person who sent the fax must have used legal paper because when I put in legal size paper it printed and it didn't say reload correct paper. thanks for your help

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