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HP j3640 - "Cartridge Error" Installed new cartridges, reinstalled new cartridges, cleaned all the contacts, reinstalled new cartridges - still "Cartridge Error: Refer to device documentation to troubleshoot." Help!

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6ya6ya
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Posted on Jan 02, 2017

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hvpatel
  • 152 Answers

SOURCE: hp 4355 cartridge error

your cartridge may be faulty if you change cartridge and message display same problem so clean catridge block contact with soft cloth clean cartridge back side using student eraser if problem will continue so contact your hardware technician
a0429f0.jpg

Posted on Mar 29, 2008

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sethdileswar
  • 253 Answers

SOURCE: hp 4355 cartridge error

cartridge use same number.

Posted on Jun 30, 2008

technotech
  • 183 Answers

SOURCE: cartridge error

Step one:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
Step three: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
Figure 1: Aligning the faceplate
Snap the faceplate firmly into place.
f538323.gif
Comment by technotech, posted on Nov 01, 2008 72a068b.gif Figure 2: Attaching the control panel faceplate
Make sure all the buttons can move freely.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step four: Perform a partial reset
A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
With the unit turned on, unplug the power cord from the unit.
NOTE:Do not do a partial reset when the printer is turned off.
Press and hold # and 3 while plugging in the power cord.
When Part.NVM Reset displays, release both buttons. The unit gets reset and comes online.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step five: Remove and re-install the print cartridges
Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure that the cartridges are installed correctly by following the instructions below.
Turn on the HP Officejet, and open the print-carriage access door.The print carriage will move into the access area.
Figure 3: Opening the print carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.285fc74.gif
Figure 4: Removing the print cartridge
d52ad2b.gif
1 - Print cartridge slot for the tri-color print cartridge
2 - Print cartridge slot for the black and photo print cartridges
NOTE:It is normal to see ink buildup in the print cartridge slots.
Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
Close the print cartridge access door.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step six: Service the printer :- If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Nov 01, 2008

  • 2 Answers

SOURCE: cartridge error, refer to device documentation for troubleshoot

show me a massage Cartridge error, refer to device documentation for troubleshoot printer model hp officejet 5610 all -in- one what is the problem and how do i solve thnk you

Posted on Jun 28, 2009

jilpeshpatel
  • 259 Answers

SOURCE: My printer HP OfficeJet J4580 not printing I have

HP 4500 Chip Rs.1050 /- only change the chip and after printer is working fine
E-Mail:support@compudesk.in

Posted on Jul 14, 2009

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1 Answer

I installed a new black cartridge and my L7780 is still telling me to replace the empty ink cartridge


You may want to try the clean the printhead:

  1. Press the Setup button.
  2. Select Tools.
  3. Select Clean Printhead.

Oct 29, 2017 | HP Officejet Pro L7780 All-In-One InkJet...

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I keep getting a msg saying carterage error on my printer


If you DID NOT use a HP cartridge you get the error message.
If you did use a HP cartridge. Unplug the printer. Wait 2 minutes.
Plug in the printer. If same error message. Remove cartridge and reinstall. Make sure no clear tape is left on cartridge contact face.

Jul 11, 2012 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the...


Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer


Apr 04, 2011 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

I am having problems getting my hp officejet 5610 to print. It is saying cartridge error, and I have both printer cartridges installed correctly and in the printer. What else can I do to get rid of this...


Hi,

I may help you with few steps but if they dont work, it could be either defective cartridge or defective printer.

Remove the cartridges.
Clean the golden ( electric ) contacts with lint free cloth.
clean the contacts within the Printer cartridge slot with cue tip ( or ear bud )
Reinstall the cartridges and check if the error goes off.

If it does not go off, it could be defective cartridges.
My only suggestion to you is, If you have purchased genuine HP cartridge, Call HP and let them know about this issue as you may get the cartridges replaced ( if they are In-Warranty )

HP Customer Care # 1-800-474-6836

If they are refilled cartridges, you have only 2 options. Try with another one or go for new printer.

Regards,
Ron


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

Mar 01, 2011 | HP Officejet 5610 All-In-One InkJet...

1 Answer

I put a new ink cartridge in my HP Officejet J3640 All-in-One. It is a store brand, not HP brand cartridge. It printed fine the first time but when I wanted to print again a few days later, I get an...


this is why hp always insists on genuine cartridges. i was going to a storefront inkjet refilling place but with the electronics inside these cartridges, once you use it up, the circuit can be fried. it sounds to me like the internal circuit is done. you may be able to return to vendor

Aug 12, 2017 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Printer carriage stuck?


To fix cartridge errors, complete the following steps:
  1. Remove both cartridges (even if the message indicates only one cartridge). See your printer's manual or help files for specific information on removing and inserting cartridges. Most HP printers must be turned on to remove the cartridges. WARNING: Make sure to complete the procedure and reinstall the cartridges within 30 minutes. The ink in the cartridges can dry in the nozzles if the cartridge is outside of the printer for too long.
  2. Unplug the printer.
  3. Inspect the cartridges:
      If the cartridges are new, make sure the protective tape has been removed completely.Make sure the cartridges are not damaged. If the copper-colored electrical strip is torn or punctured, the cartridge must be replaced.Make sure the cartridges are compatible with the printer. See the manual for a list of compatible cartridges.
  4. Reinstall the cartridges. NOTE: HP cannot guarantee the quality or reliability of refilled or remanufactured cartridges.
      Make sure each cartridge is in the correct slot.Make sure the cartridge is snapped into place and the latch is closed.Close the front cover and plug the printer back in.
  5. If the steps above do not fix the problem, follow the procedure below to clean the cartridge and electrical contacts:
    1. Gather cleaning supplies:
        Clean distilled water. Use bottled or filtered water if distilled water is not available.Clean cotton swabs or any soft, lint-free material (coffee filters work well).
    2. Remove both cartridges.
    3. Unplug the printer.
    4. Lightly moisten the lint-free cleaning material with clean water.
    5. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty. Figure 1: Cartridge nozzles and contactsc00059236.gif 1 - Nozzles 2 - Contacts Figure 2: Cartridge nozzles and contactsc00059237.gif 1 - Nozzles 2 - ContactsIf your cartridge doesn't look exactly like one of the illustrations above, locate the contacts by looking for an area with a number of small copper squares. The illustration below shows some representative cartridge contacts. Figure 3: Cartridge contactsc00059238.jpg
    6. Using a new swab, clean the cartridge contacts inside the printer (the print carriage). The illustrations below show contact locations for some representative carriages. If your carriage does not look like either of the pictures below, try to locate copper contacts inside of the printer that would touch the contacts on the cartridge when the cartridge is installed. Figure 4: Carriage contactsc00059239.gif Figure 5: Carriage contactsc00059240.gif
    7. Allow all the contacts to dry for at least five minutes, or dry them with a clean swab, then reinstall the cartridges.
    8. Close the front cover and plug the printer back in.
  6. If the steps above have not solved the problem, repeat them.
  7. If the error still occurs after repeating all the steps, replace the cartridges. If you have already replaced the cartridges once without solving the problem, contact HP. The printer might need to be serviced.

Jul 03, 2010 | HP DeskJet 5650 InkJet Printer

1 Answer

Cartidge error


Problem : An error occurred while communicating with scanning device

After you install a print cartridge, the attention light begins to flash red. The printer will not print. One of the following messages may appear on the control panel:

* Color or Right Print Cartridge is not compatible
* Incorrect Print Cartridge(s)
* Print Cartridge Problem
* Incorrectly Installed Cartridge(s)
* Black or Color Cartridge(s) Failed

Solution :
To solve the problems related to Cartridge Errors we can do the following 4 steps. Which could help us to get the issue resolved

Step 1: Remove, inspect, and reseat the problem cartridge
Step 2: Clean the problem cartridge contacts
Step 3: Repeat reseating and cleaning steps
Step 4. CONTACT TO HP SUPPORT


Step 1: Remove, inspect, and reseat the problem cartridge and Clean the problem cartridge contacts..

a) Make sure the printer is on. Press the Power button if it is not lit.

b) Open the printer cover, then wait until the print cartridge carriage is idle and silent

c) Press down lightly on the end of the problem cartridge to release it.

d) Slide the cartridge out and inspect it:
* Check the Copper electrical contacts (the Copper Part which touch the Connector inside)
* Clean it with the pirit or wet cotton)
* Check the Nozzles - Clean it with the worm wet cotton
* Wait for 2 to 5 min befour you connect them back
* Clean the contacts in the carriage, inside the product (Printer)
* Reinstall the cartridge.
* Reconnect the product to the electrical outlet.
* Close the product cover.

NOTE : you can also check the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.

Note : If the cartridge is compatible, reinstall it in the printer:
* Cartridges marked with a triangle go into the left carriage slot.
* Cartridges marked with a square or pentagon go into the right carriage slot.

If issue not resolves Repeat repeating and cleaning steps


final Step 4) CONTACT TO HP SUPPORT



Jan 04, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

I cannot print right now the printer tells me that there is an error on the cartridge and refer to device documentattion troubleshoot


Read carefully this document from HP it will help you.
Solution
When the directions below ask you to remove the cartridges for a procedure, make sure to complete the procedure and reinstall the cartridges within 30 minutes. The ink in the cartridges can dry in the nozzles if the cartridge is outside of the printer for too long.
  1. Remove both cartridges (even if the message indicates only one cartridge). See your printer's manual or help files for specific information on removing and inserting cartridges. Most HP printers must be turned on to remove the cartridges.
  2. Unplug the printer.
  3. Inspect the cartridges:
    • If the cartridges are new, make sure the protective tape has been removed completely.
    • Make sure the cartridges are not damaged. If the copper-colored electrical strip is torn or punctured, the cartridge must be replaced.
    • Make sure the cartridges are compatible with the printer. See the manual for a list of compatible cartridges.
  4. Reinstall the cartridges.
    • Make sure each cartridge is in the correct slot.
    • Make sure the cartridge is snapped into place and the latch is closed.
    • Close the front cover and plug the printer back in.
  5. If the steps above have not solved the problem, follow the procedure below to wipe the cartridge contacts.
    1. Remove both cartridges. See your printer's manual or help files for specific information on removing and inserting cartridges. Most HP printers must be turned on to remove the cartridges..
    2. Unplug the printer.
    3. Wipe the copper-colored electrical contacts with a clean, dry, lint-free cotton cloth. WARNING: Be careful not to touch the nozzle area. The illustrations below show nozzle and contact locations for some representative cartridges. Figure 1: Cartridge nozzles and contacts c00059236.gif 1 - Nozzles 2 - Contacts Figure 2: Cartridge nozzles and contacts c00059237.gif 1 - Nozzles 2 - Contacts If your cartridge doesn't look exactly like one of the illustrations above, locate the contacts by looking for an area with a number of small copper squares. The illustration below shows some representative cartridge contacts. Figure 3: Cartridge contacts c00059238.jpg
    4. Reinstall the cartridges, close the front cover, and plug the printer back in.
  6. If the steps above do not fix the problem, follow the procedure below to clean the electrical contacts more thoroughly:
    1. Gather cleaning supplies:
      • Clean distilled water. Use bottled or filtered water if distilled water is not available.
      • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    2. Remove both cartridges.
    3. Unplug the printer.
    4. Lightly moisten the lint-free cleaning material with clean water.
    5. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
    6. Using a new swab, clean the electrical contacts inside the printer, in the carriage. The illustrations below show contact locations for some representative carriages. If your carriage does not look like either of the pictures below, try to locate copper contacts inside of the printer that would touch the contacts on the cartridge when the cartridge is installed. Figure 4: Carriage contacts c00059239.gif Figure 5: Carriage contacts c00059240.gif
    7. Allow all the contacts to dry for at least five minutes, or dry them with a clean swab, then reinstall the cartridges.
    8. Close the front cover and plug the printer back in.
  7. If the steps above have not solved the problem, repeat them.
  8. If the error still occurs after repeating all the steps, replace the cartridges. If you have already replaced the cartridges once without solving the problem, click the link below to contact HP. The printer may need to be serviced.




Sep 14, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

My new Officejet J3640 All-in-One reads Cartridge


manual:  I realize it's long http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&lang=en&product=3540751&

Aug 29, 2009 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Cartridge error


remove the cartridge & install the new one cartridge other wise

May 10, 2008 | HP Photosmart C5180 All-In-One InkJet...

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