Question about Sony Handycam HDR-HC5 Camcorder

1 Answer

C: 31:23 Error Code, says please reinsert tape...

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 321 Answers

Hi, its sound like if you have a mechanism problem it could be the alignment of the mechanism or a sensor ,because as i can see it doesn t detect the tape when you slide in the cass housing..its could be the cassete in switch locate on the door .you may need a tech to fix this.
hope that will help..
regards Alan..

Posted on Oct 17, 2010

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

SOURCE: Video camera displaying Error code C:31:23

solved the problem very easy in 5 seconds... by removing all batteries .. then shake the camera very hard (or alternatively hit the bottom hard with your hand -at your own risk-) .. now the memory can't hold that there is an error and with the hitting things get better: got it from: Re: Re: Re: Self Diagnosis C:31:22 Jim - 16th Jan 2005 9:33 When you whack the camera (I don't advise it) you are probably loosening the debris or condensation enough to get the camera going. The reason for the battery removal is to reset the camera so old error codes are wiped and to get them again the problem must recur. If you take the batteries out and put them back in with positive results the movement involved in doing this probably serves as well as whacking it (sometimes just turning it over a few times will work). I have in fact seen with my very eyes, repair people (independent not at Sony) take a camera in, wait until the customer was out the door, take the main battery off, whack the camera VERY HARD and turn it back on. This has worked so many times I am embarrassed to mention it. They then put the camera on the shelf for a couple of days and call the customer back and charge them for a complete (and expensive) cleaning. The camera was usually fixed before they got to the car. I would offer you some simple advice (from experience and observation) that you may take or not at your own risk. Understand that anything you do in an attempt to fix your own camera may result in complete failure and irrepairable damage to your camera, including anything I mention here. Just be forewarned

Posted on Feb 03, 2007

SOURCE: cassette loading error 31:23

I have had this same problem several times. In all cases the problem has been a tape that has been run at the very end of it's lenght and it is too tighten. I loose the tape manually just a bit and it helps. Just be careful not to leave the tape too loose.

For loosing the tape you have to push the lock button with e.g. a pen and while doing that just take the tape out just a bit. Tape should be left at the level it was. It must not look like a loosen tape. If you get it out too much, just roll it back by twisting the reel again while pushing the lock button down.

To be able to loose the tape you of course need to open the protective lid first. For this there is a separate lock switch at the side of the cassette.

Posted on Mar 05, 2008

  • 1 Answer

SOURCE: Video camera displaying Error code C:31:23

I have been fighting the same problem. I just now picked up the camera and a small rubber roller fell out of the tape door area. I was not sure where it came from but looking closer there are 4 small rods sticking up on the right side inside the area where the tape is located. It looked like this was where the roller went so I placed it on the center rod and replaced the tape. This solved the problem and I am now able to view and recored as before. There most likely is a part that has either fell or broken off or is loose inside the tape area.

Posted on Aug 03, 2008

  • 1 Answer

SOURCE: C:31:23 Flashing and viewfinder says "Reinsert the casette"

i know what setmaz says sounds kind of ridiculous; but i got desperate and tried it myself... i can say that as far as i go its a proven method and the camera will start working

Posted on May 14, 2009

truekleen1
  • 46 Answers

SOURCE: have flashing yellow error, error code C:31:23,

Sony says C31 is a Tape Loading Error. They suggested removing the camera battery. Then re-connect and then re-set the camera back to factory conditions. If it persists it may require attention. May also be a mechanical problem such as is the back Rubber wheel in the proper place and the white plastic lock is not there? flip the camera upside down it's come out (the white plastic lock) then place it BACK


bec4927.jpg

It may also be a bent lever. Try the factory restore first.

Posted on Jun 14, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have sony hdv videocamera model HVR-V1P ihave problem when we first insert dvcasette there is error to reinsert caseette and we reinsert same cassette the error is gone why and when we closed without...


Tape mechanism problems can be quite complicated but they can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If t

his response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .

Feb 11, 2011 | Sony Handycam DCR-HC21 Mini DV Digital...

1 Answer

I have a sony dig 8 trv340 and am receiving an error code of c31:42 what does this mean?


Hi,

In DCRTRV430 Camcorder, the C:31:42 error message is a Self diagnostic display. This message can be clearly identified by the help of a Sony Authorized service technician. Each of these codes indicates the symptoms and resolutions of the Camcorder. In C:31:42, the issue is with the tape and the tape mechanism.

I suggest that you remove and reinsert the tape to check if it helps. You may also try inserting new tapes in the Camcorder. Please remove the battery and/or power cable, connect, and perform operations from the beginning. You may also try resetting the Camcorder back to factory default after removing the tape.

To Reset the Camcorder, perform the steps below:

? Please open the LCD screen to locate the RESET button.

? To reset the Camcorder, press the RESET button using a sharp-pointed object.

? Please make sure that the Camcorder is turned on while pressing the reset button.


Also, try turning off the Camcorder and remove the battery pack. Then move the 'Power Switch' of the Camcorder to the ON position


for 1 minute. After about 1 minute, move the 'Power Switch' to the OFF position.

Now reinsert the battery, turn on the Camcorder and check whether it is working fine.


Thanks.

KenSolutions

FixYa

Oct 23, 2010 | Sony Video Cameras

1 Answer

It is writing: unit in safeguard more eject and reinsert tape. However after reinserting tape it does not correct. Please help.


Safeguard mode follows a numeric code, go further down and you will see. In case "02" you need a service personel (something to be done/parts need to change with the mechanism)

Feb 28, 2010 | JVC GRD250 MiniDV Digital Camcorder

1 Answer

What is a eo4


ERROR CODE EO4 SAYS TAKE TAPE OUT AND REINSERT IT BUT TAPE WONT COME

Sep 10, 2009 | JVC GR-D73E Mini DV Digital Camcorder

3 Answers

I get an eject symbol and beep and error code c32:11, original issue was that it ate a tape


Hi,
The error C 32:11 denotes for mechanical unsuitability, This problem appears when the improper insertion of the cassette been done, or lose cassette tape stuck,
In all these situations mechanical adjustment is required, You are suggested to please contact any expert for the mechanical adjustment.
Hope you will understand my sayings.
Thanks for using fixya.

Jul 11, 2009 | Sony Handycam CCD-TRV68 Camcorder

3 Answers

Code: 31:23....please reinsert tape. everytime i switch it on.


dear

u need to rate me for that ..ok dude....

actually this error is related to s reel i.e, the supply reel of the camcorder and some time when we insert a new tape in camcorder it start giving the error because the amount of tension is more in new tapes as compared to the old ones (used one) . . try to use the old tape u would nt have any problem .

but with new tape u will have these kinds of problem some times , to solve this problem for new tape u need to take the camcorder to near by service center of sony .nd they will align the tape path of your camcorder .

Jun 22, 2009 | Sony Handycam DCR-TRV265E Digital...

2 Answers

JVC GR-D30U Digital Video Camera error E04


there was a hole under the tape deck.. u can try to force;y open it right there

Sep 01, 2008 | Cameras

1 Answer

DSR-1800 Lost Lock


This error 07.042 means Detected the abnormal capstan speed.here what u have to do go to maintanence menu.and check the capstan speed

Sep 28, 2007 | Sony DSR-1800 DV/Mini DV VCR

1 Answer

E04 Error Can't watch or play


Hi there, please check this link: http://www.planetdvd.net/board/index.php/m/131342/0/#msg_131342 Best regards, Arpi

Jun 08, 2007 | JVC Cybercam GR-DVL820 Mini DV Digital...

Not finding what you are looking for?
Sony Handycam  HDR-HC5 Camcorder Logo

519 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Video Cameras Experts

Larry Stiles
Larry Stiles

Level 2 Expert

287 Answers

kakima

Level 3 Expert

102366 Answers

Jerry Greenberg
Jerry Greenberg

Level 3 Expert

1667 Answers

Are you a Sony Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...