Question about Brother IntelliFax-2820 Laser Fax

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People who receive our faxes tell us there is a line down rthe middle of the pages

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Your scanner may be dirty, make a copy and see if you find the same line. To clean, turn off power and lift control panel. Using a lint free cloth clean the glass and white bar above it with alcohol.
Do not confuse this with the laser scanner which is accessed through the front panel after removing the toner cartridge. This should only be cleaned with a dry cloth.

Posted on Oct 15, 2010

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The receiver of my FAXes says that there is a black line down the middle of each page. The FAX is a good copy-clear, etc.... but this line has to go. What can I do? Thanks, Donna


The receiver of my FAXes says that there is a black line down the middle of each page. The FAX is a good copy-clear, etc.... but this line has to go. What can I do? Thanks, Donna
Dear Donna,
When a document is scanned from the top portion of the printer, it will loop around and output from underneath. The scanning glass on the far left side will have some debris on it. Lift the the lid exposing the glass portion, inspect for "stuff" on the glass, perhaps pen or white out. You can use a mild soap and lightly dampened cloth to remove any debris.
Good Luck,
Pre

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1 Answer

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Clean off the glass place where the paper passes when you fax. You'll probably find some foreign matter on it. Wipe it off and you should be good to go.

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lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

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1 Answer

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1 Answer

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Print a activity report(something in the memory)...if you don't see the line it's because your miror are dirty, just take a soft clothe with alcool and clean them...

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