Unfortuatenly this is the only replacement "neede" we offer.
If your cardtridge doesn't look like your current one, another good option would be to use a search engine and search for "phono cartridge" there should be specialty retailers who have the replacement part.
Hope you get to spin that vinyl soon.
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It could be something to do with the turnatable's platter. Is the matt that the record sits on faulty. Does the platter wobble up and down with no record on it? If you can see this happening you might need to check the platter out. If it's a belt driven the belt can come out of position causing such problems. Also objects can get stuck inside the platter. Especially if you have small children in the house!!!
From your description it sounds like there is insufficient weight on the needle end of the pick up arm.
The pickup arm is very delicate in its balance at the "rear arm end" fulcrum.
This weight is adjustable to allow the needle to press on the music track to an exact pressure and it is adjustable so that this pressure does not damage the music track.
There should be a wheel type thingy at the rear end of the pickup arm.
This wheel is usually marked in Grams, and to make the needle end heavier to stop "skipping' you turn the wheel to wards the + sign.
This + sign means more weight on the needle.
There also should be a - sign, and the wheel, when turned in that direction, the weight on the needle is reduced.
You need to be aware that a needle really needs to exist in the cartridge as they can be broken off very easily and if there is no needle present there, then there is no way you will get any music from the turntable.
So check there really is a needle there...use a magnifying glass to see....
If thats OK then place the needle end of the pickup arm on to the record surface and turn the weight wheel until the needle just lifts from the record surtface.
Now that this stage has been received turn the weight wheel in the reverse direction by around 5-7 grams in the heavy + direction.
The needle should now be resting on the records surface and not lifting at all.
It should play like this,,,BUT please ensure the record player is on a perfectly flat surface the
needle wont work on any incline at all...
If you turn the amp on in the phono switch position and carefully hold the needle over the record and touch the needle with your finger you should get a scratchy sound from the speakers.....
This is a basic test to ensure the amplifier and all the wiring is in place and doing its job..
Im Sorry you had a run around from the repair company but some of them are not interested in repair work any more they just want to sell new hardware...
It pays to ask if they are Pepared to repair stuff for you , then get a commitment of a reasonable repair date and time in writing.
If this date and time is exceeded then you dont have to pay for the repairs do you??
As they have missed the service level agreement you had with them for the reapir date and time..
I've had this happen before, and it is caused by your ground wire not being hooked up. Depending on the type and age of turntable, it will have an additional wire (the ground), that needs to be hooked up to either a screw or some sort of opening similar to your speaker wire hookup. That should take care of the problem. If you don't have a ground wire coming out of your turntable, I don't know how to help, other than figure out how to ground the turntable.
I have the same model. Though I haven't replaced the needle yet, I was able to remove the broken one. You'll see that the arm has a red plastic attachment. It houses the needle in a very thin strip of something like electrician's tape. There is a very small separation on the front (end of the arm facing you) of the tone arm, where the arm (black plastic) and needle "cartridge" (red plastic) come together. I used a metal nail file and pried them apart very gently. At this point the red plastic "cartridge" with the broken needle was hanging but still connected on either side. The red plastic "cartridge" is made with tiny plastic 'bumps' that pop into indentations built into the black plastic of the arm. Again, using my metal nail file, I simply held the arm and pried the red plastic "cartridge" away from one side. It popped off the other immediately and fell away from the arm. Voila!