Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag neptune MAH4000AWQ

The washer fills and drains but will not wash or spin. I know about the wax motor and circuit board problems because they have both been replaced in the past. I'm not sure that they are at fault this time because the door still locks and unlocks. Do you have any ideas?
Thank You
Brian

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,294 Answers

Check your exit hose spigot, it may be clogged. This is if your filter is all clean(ref manual). There should be air for passage in the standpipe behind. Your hose should not fit airtight into the standpipe and neither too deep into it. Snaking out your standpipe would be good too.

Rate me pl.....if helped. Click on 'thanks for trying' if not helped, your prob will be back for someone else to solve.

Posted on Jun 03, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Neptune washer mah3000aww skips to spin cycle and wont drain


It sounds like the "repaired" main control board is still the issue with it being intermittent.

Nov 20, 2012 | Maytag Neptune Washer

Tip

Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Why did the Q6 component blow on the circuit board


Hi,

I`m not sure which component you refer to by "Q6", but typically on the Maytag Neptune washer it is the resistors associated with the door lock assembly which burn out on the "machine control board" (not to be confused with the "motor control board" located under the basket/tub inside the cabinet). It should look like the image below.

You can usually examine the control via a visual inspection to confirm or dismiss any damage. Look for any sign of burnt resistor's, specifically one identified as R11 and one as R75 they are both part of the lock circuit and if damaged will prevent the washer from draining and spinning properly because the door lock won't engage. The control will need to be replaced if damaged as will the latch wax motor. (Unless you can identify the value of the resistor`s and take a gamble on a repair)

Check with a local or on-line part depot with your model number for specific part number's. Hope that help's, let me know. Thank's for visiting "fixya" and if this was helpful please leave a rating for the info I provided. Thank's again and good luck. macmarkus :)
931e11e.jpg

Feb 10, 2010 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

I HAVE AN OLDER MAYTAG NEPTUNE FRONT LOAD WASHER MOD# MAH3000AWA. I AM HAVING TROUBLE WITH IT, IT WILL NOT DO THE FINAL SPIN CYCLE IT SPINS WHEN IT WASHES, AND RINSE CYCLE, BUT THE FINAL CYCLE IT JUST...


Maytag Neptune defective door latch wax motor update
by: Anonymous

The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact.

The older Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. See http://www.neptunewaxmotor.com for more Neptune information.

Feb 22, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune washer model #MAH4000AWQ


The famous Q6 and R11 failure can cause this issue. Have you replaced the faulty door latch wax motor yet? See www.neptunehelpsong.com for a video that explains what happens.

The Q3 triac (same part as the Q6 triac) will need to be changed on the board or the control board will have to be replaced along with the door latch wax motor if yours has the brownish color actuator pin. The new design has a black actuator pin.

Dec 04, 2008 | Maytag Neptune MAH5500B Front Load Washer

4 Answers

My maytag neptune front load washer won't spin all the water out


My Maytag Neptune MAH5500B or MAH5500BWW wouldn't spin either. It would go all the way through the wash cycle, agitation and all, as mentioned before, the spin cycle would start at the 9 minute mark, and get down to the 7 minutes then drop directly to 0 with no spin at all.

After hours of investigation it turned out the balance load switch was corroded. This switch is accessible through the front panel of the washer. The door must be removed and the front panel comes off, this switch is directly under the wash drum where there is a little electrical plug and switch which rests on top of stabilizer styrofoam. The connection was being made but there was green corrosion, and evidently the switch box was corroded within. When bypassed, the washer spun perfectly.

Hope this helps someone else out there - I was horrified to think that this washer would end up more landfill as it wouldn't be worthwhile to pay hundreds for a new motor control board as had been suggested was the problem.

Nov 17, 2008 | Maytag Neptune MAH5500B Front Load Washer

5 Answers

Maytag neptune mah3000aww


re original issue, see if R11 is burned. if so, need to change R11 resistor and associated triac, and probably wax motor so it won't do it again. temporary fix just cut out R11, door won't lock. if your model won't spin that way, depress actuator for microswitch from door wax motor. instructions on web.

Jan 19, 2008 | Maytag Neptune Washer

2 Answers

Maytag Neptune on/off button wont stay on


You have to investigate where the burning smell came from. Start at the timer and then check the main board. Also check the drain pump.

Oct 23, 2007 | Maytag MAH6500 Neptune Front Loading...

Not finding what you are looking for?
Maytag Neptune MAH5500B Front Load Washer Logo

562 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Al Clark

Level 2 Expert

290 Answers

Todd Marr
Todd Marr

Level 2 Expert

77 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...