Question about SanDisk Sansa e270 MP3 Player

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Sansa e270 Headphone jack issue. no warranty. what should I do ?

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  • Anonymous Jun 03, 2008

    from the headphone jack either the left side or the right or both will go out, after a while the sound will come back. what to do ? dennis g

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This is a common problem with mp3 players - unfortunately there is no repair service for such a thing - entire player must be replaced

Posted on Jun 26, 2008

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Hi, have had loads of mp3 players and this has happenede quite frequently (im, sure you have tried it with different headphones, but if you havent do so) It happens when the headphone jacks, bends the metal contact in the socket, so you have to push in the headphone to on side to get stereo, so annoying! Have fixed this a couple of usb stick mp3 players before by taking them apart and cleaning the contacts with deoxit 5% (its a contact cleaner) then bending the contact back a little bit, sometimes its worked other times it hasn't, but I was only doing it on cheap £20 players
Your player is a nice 6gb player, and I really wouldnt reccomend taking it apart in any way, if you do you will end up voiding your warranty
If its still under manufactures warranty (between 1 and 2 years) and even if its not get in touch with sansa by email
http://www.sansa.com/contact_us
make sure you describe the problem clearly, giving your model number, and any serial numbers/product numbers you see on your player, Hope this helps
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Jul 25, 2009 | SanDisk Sansa e270 MP3 Player

1 Answer

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This unsually indicates a bad connection with the jack. Not the headphone jack, but the connector on the player. My son had that issue so I ended up opening the unit up and resoldering the connector to the circuit board. Don't recommend doing that. You'll need to have a technician do that or if it's still under warranty take it in.

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Replacing a headphone jack on a Sansa is a risky endeavor that is bound to do further damage to your player - the original jacks are not orderable directly from Sandisk. Your best bet is to call Sandisk and get an in-warranty replacement.

-Tha Mp3 Doctor

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There are videos on YouTube which show how to replace headphone jack on a Sansa, but they are not usually successful. May be replacement time.

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This is a common issue with Mp3 players - the headphone jack is damaged, and must be replaced. Sansa will not sell you just a headphone jack, and there are no repair services, so the entire player must be replaced.

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May 27, 2008 | SanDisk Sansa e270 MP3 Player

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This is true of almost all mp3 players, unless the problem is more extreme than your letting on. If it is very extreme, then the headphone jack itself is faulty. This is a hardware issue - there is no repair service for it. Must be replaced. Call manufacturer or store.

Apr 07, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

I can only hear out of one headphone i ve bought new headphones it just want work


Hate to tell you this, but most likely the headphone jack on your player is broken. It happens alot. If it's under warranty return it to the store. I don't believe the jack is user replaceable on this player. Try inserting the headphone jack only partway and see if you get both sides. Your cheapest solution if it's out of warranty may be to just insert the jack to the point at which you get both sides to work. It's a crappy solution, but it's probably your only hope. It's not a software problem or anything that can be fixed without tearing the player apart. Sorry for the bad news....

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