Question about HP Officejet Pro L7680 All-In-One Printer

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I have an HP Officejet 7500. This morning the printer was offline and could not restore connection. In the past I would delete the printer and re ADD the printer. However this time when I tried to Add the printer (network printer) the computer was not even recognixing the HP 7500 as even being in the network. What do I do?

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  • daschon Oct 16, 2010

    Great job Guys! Looking forward to more business.

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  • HP Master
  • 19,396 Answers

Hi.

If connection is USB:

First restart computer and printer and have a look at the USB cable (if printer is connected through USB).

While restarting the computer also disconnect printer and computer power cord for about ten minutes, this will drain power completely, and can fix problems caused by electrostatic charges that can affect USB.

  • Turn off computer.
  • Turn off printer.
  • Disconnect computer power cord.
  • Disconnect printer power cord.
  • Disconnect USB cable.
  • Restart computer.
  • Check on computer if there are docs in printer cue and delete them.
  • Restart printer.
  • Connect USB cable.
If that does not work, then you need to reinstall the printer software. In that case you can download updated software here:Software Downloads HP Officejet Pro L7680

To reinstall printer:

  • Disconnect USB cable.
  • Remove printer from installed printers.
  • Choose to remove all driver files if asked.
  • Reinstall printer software.
  • Connect USB cable when prompted by setup wizard.

If instead of USB the printer is connected trhough network cable or wireless network, then check that the computer has connectivity. In that case the steps are:

  • Disable firewall
  • Restart router, printer and PC.
  • Check network connectivity on computer.
  • Reinstall network printer.

Posted on Oct 15, 2010

  • Ginko
    Ginko Oct 16, 2010

    Hi.

    Thanks for the feedback.

    Have a good day.

    Ginko.

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I would be happy to help you with your HP Officejet 7500. Please refer to the following document to troubleshoot a printer offline message:
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