Question about Xerox Phaser 8500N Printer

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I am printing directly from my PC to a phase 8550 printer. However, lately I have encountered timeout error and then the graphic image printed out page after page of funny character. What is the problem? JT

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Hello, and thanks for using FixYa.

There seems to be a communication problem between the printer and the pc. I'd recommend that you uninstall the printer from the commputer, you can do so from start -> control panel -> uninstall programs or "add or remove" programs.

After you have removed the printers software, if any exists. Then go to the printers and faxes folder. Which you will find from either start menu or from start -> control panel -> or in some cases it might also be in My computer.

Once inside the folder, right click on your printer and select delete. Also disconnect the printers usb canble and make sure there are no other printers with the same name installed there.

Now restart the computer, and being to install the printer back to the computer like you did when you purchased it. Insert the cd and run the setup. if you no longer have the disc you may obtain the software from http://www.support.xerox.com/go/results.asp?Xtype=download&prodID=8500_8550&Xlang=en_US&Xcntry=USA

after you have installed the printer it should work normally again.

Please let me know if you require further assistance or if you have any questions.
Thanks,
Ekse

Posted on Oct 15, 2010

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Error type T12 [Master-disposal-section motor lock]
T12-***
!!System Error!!
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