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Good afternoon from Holland, Europe, I bought the Hitachi XL500 a few weeks ago and it was installing itself and I could work with it. Now it´s not working anymore, ....when I plug in the USB cable one time it said "hardware could nod be installed" (or something like that) and any other tries it´s not doing anything anymore. Can you please please help me? With friendly regards and thanking you in advance, Deborah de Jong

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  • Deborah de Jong-Stok Oct 15, 2010

    Hello again and thank you for your answer.



    Unfortunately this not the solution, I tried (and just tried again) another USB cable and other USB entrances, nothing works.



    Hope you can come up with more possible solutions.



    Thanking you in advance,

    Deborah de Jong

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Simple test: boot from a Linux Live-CD and connect the unit to the pc - it should appear as a normal external hard disk. If the unit is recognized and accessible then reboot normally and uninstall all related software you can find in your pc, manually wipe all remaining folders and finally run a registry cleaner program, one like
http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm
If it doesn't then the unit is defective and you should return it to the shop.

Posted on Oct 15, 2010

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Yes its supposed to be detected automatically. now i'm looking at it this way. either its USB connection cable is faulty or the interface has gone bad. try attaching it using a different USB cable and from a different usb port.

Posted on Oct 15, 2010

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