Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

My 6310 will only scan 1 page and then the scan application hangs. on restart of the computer same problem

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 7,733 Answers
Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: plugin-container.exe Application Version: 7.0.1.4288 Application...


Seems more likely that there was a virus threat and attack that had caused the firefox browser to hang up. You can shut down and restart, try and use a good active antivirus to scan, check and repair if there was any damage on the OS .If not you can uninstall the forefox and reinstall.

Nov 08, 2011 | Mozilla Firefox

1 Answer

I have a HPOfficejet 6310 All in One - I get the "No Scan Optiions Refer to device documentation when I hit the scan buttom...how do I set up the scan process?


Hi,

You may need to uninstall and reinstall the software as per below procedure.

UNINSTALL THE SOFTWARE:

  • Unplug the USB cable. {caution - Do not reconnect the cable untill the onscreen prompt to connect while reinstalling}
  • Click Start > Control Panel and double click "Add or Remove programs".
  • In the list of installed programs, Click HP products and click "Remove".
  • Follow the onscreen instructions to remove the software.
  • After its done, restart the computer.

REINSTALL THE SOFTWARE:

  • After restart, insert the Software CD and follow the instruction to install.
  • At, one particular step you will be prompted to connect the USB Cable; turn the printer ON and then connect it.
  • Allow the installation to continue and then restart the computer and try scanning.

Regards
Rizwan



Feb 13, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

AppHang81 Error-help!


what version of windows are you using? state the version and servicepack. in the intrim, start your computer in safe mode and run some programs. shut down the computer and restart in normal mode.

Jan 02, 2010 | Compaq Presario CQ60-220US PC Laptop

1 Answer

When I touch the Scan Menu button, and choose scan to computer I get a message that states: No Scan Options I have been scanning for a year. This happened suddenly and I can't figure out why


Hi


Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

  1. Force Quit HP Communications (if running)
  2. Force Quit HP Scan (if running)
  3. Turn the printer off
  4. Turn the printer on
  5. Select Scan Picture from the HP Director application
  6. When the HP Scan application complains, press Reset
  7. HP Scan will then hang, but HP Communications will restart
  8. Force Quit HP Scan (again)
  9. Select Scan Picture from the HP Director application (again)

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Nov 28, 2009 | HP Office Equipment & Supplies

1 Answer

How do i scan pictures to my computer on my HP Officejet 6310


Here is a link to the user manual for your 6310. Download it free from HP. The steps to scan pictures start on page 86. Good luck!
http://h10032.www1.hp.com/ctg/Manual/c00633922.pdf

Sep 05, 2009 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

I finally installed the scanner protion of my HP officejet 6310 all-in-one printer and it worked great for 1 day then the scan program disapeared and I can only scan from the "paint" program, so I can't...


downlaod revo uninstaller from this likn then install in computer.
Then open it and uninstall all hp application it also dleete registery settings of it.

Then again install all application and driver for it.
http://www.revouninstaller.com/revo_uninstaller_free_download.html

Jul 10, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I have the officejet 6310 but cant use the scan feature, how do I get it to work


this is how you use the scanning features of your printer.
To use the scan features, the HP all-in-one and computer must be connected and turned on. The HP all-in-one software must also be installed and running on the computer prior to scanning. To verify that the HP all-in-one software is running, look for the HP all-in-one icon in the system tray at the lower-right side of the screen, near the time.
NOTE: Closing the HP Windows system tray icon can cause the HP all-in-one to lose some of its scan functionality and result in the No Connection error message. If this happens, you can restore full functionality by restarting the computer or by starting the HP Image Zone software.
For information about how to scan from the computer, and how to adjust, resize, rotate, crop, and sharpen scans, see the onscreen HP Image Zone Help that came with the software.
Scan an original
Follow these steps if the HP all-in-one is directly connected to a computer through a USB cable.

1.
Load the original face down on the right front corner of the glass.
2.
In the Scan area, press Scan To . The Scan To menu appears, listing destinations, including applications, for anything that is scanned. The default destination is whichever one was selected the last time this menu was used.
3.
To select an application to receive the scan, use the arrow buttons to highlight it and then press OK or Start Scan . A preview image of the scan appears in the HP Scan window on the computer.
4.
Make any edits to the preview image in the HP Scan window. When finished, click Accept . The HP all-in-one sends the scan to the selected application.

Send a scan to an HP Instant Share destination
Follow these steps if the HP all-in-one is directly connected to a computer through a USB cable.

1.
Load the original face down on the right-front corner of the glass or, if using the document feeder tray, in the document tray.
2.
Press Scan To on the control panel of the HP all-in-one. The Scan To menu displays.
3.
Use the Up Arrow and Down Arrow buttons to highlight HP Instant Share .
4.
Press OK or Start Scan to select the destination and scan the image. The image is scanned and sent to the selected destination.
NOTE: If an original is detected in the automatic document feeder, one or more pages are scanned. If no original is detected in the automatic document feeder, a single page is scanned from the scanner bed.
NOTE: For Windows users, the HP Image Zone software opens on the computer, and the HP Instant Share tab displays. A thumbnail of the scanned image will display in the Selection Tray. For more information on the HP Image Zone, see the onscreen HP Image Zone Help that came with the software.

Stop scanning
To stop scanning, press Cancel on the control panel.

May 16, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Application hanging  if i scan my system my system is restarting if we dont scan then it is running good  suggest me wht to do


that shows that there is a software problem, the causes of hanging either a virus that infects your computer; a sofware which is not compatible with your computer. try to remember what was the latest software you installed if you can remember try to uninstall this(but make sure you have the back-up) then scan.

Jan 23, 2009 | Computers & Internet

3 Answers

No Scan Options for HP Oficejet 6310


This is a resolution for "NO SCAN OPTIONS" in the front panel screen of the All-In-One Only:

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution (if not got to Start> All Programs> HP> HP Solution Center) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.

Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup

Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer

Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Good Luck

Sep 03, 2008 | HP OfficeJet 6310 All-in-One Printer...

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

28 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...