Question about HP Deskjet 2460 InkJet Printer

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Iwasprinting a task then I decided to delete the task. The printer is no longer working. Uninstalled the program and then re installed with CD. a box indicating a fatal error comes up. I cannot use my printer. Can you pl help?

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Howdy there! Let's take a peek.... Go to the Control Panel and select Printers/Fax, make sure that the printer that you are using is there and selected as the Default Printer. If this is all there, the we need to clear the jobs board. Double left click on the Printer that is selected(your actual printer) click Printer from the top menu and click on Cancel all jobs, this will reset the Queue. Turn off the printer for 12 minutes to clear the chip and try again. If these options do not work, please write back to me and I will go further with you to fix it. it is a pleasure to assist you today! Guy Sutton

Posted on Oct 15, 2010

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Hi Mprasad90,

It is always recommended to complete the task when the command is working, Fiddling while printer is working may leave the printer in no where stage.
I think your printer needs a L1 uninstallation which will remove all the Vid & Pid entries from the system registry.
Also the spooler service in system might stopped it needs to be restart. please consult the vender if the printer is in warranty!!

Posted on Oct 15, 2010

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