Question about RIM BlackBerry Pearl 8100

3 Answers

BlackBerry 8100 Pearl

It looks like RIM has struck again! I am unable to scroll down using the "pearl" trackball on my handset. They say it needs to be hard reset, which I have done about 100 times this week... Any other options? here is what I have done so far:
Hard reset (battery out, then back in)
Gave support a bunch of numbers
took out the battery, pressed down and scrolled the ball around, put the battery back in.
As of 5/30, RIM says I need a new phone, or repair to this one, at a cost of $200.
What do I do now?

Posted by on

  • gabbyrella Jan 01, 2009

    I have the same issue (I can scroll every which way except for UP)! I've done the hard reset about 3,000 times. I've tried rolling the ball very firmly to see if that helps. How do I actually take off the little silver face plate to free the ball? I want to see if that helps, but I am afraid to really mess it up and then not even get another phone off of my warranty!?!

  • Anonymous Jan 20, 2009

    i cant get the ball to scroll down!! i hate this because i love everything else about the phone! i love my phone but this isnt the first time this happens, ive returned the phone already and i just dont want to get another phone..i just hate that i cant do anything without the stupid ball!!

×

3 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 113 Answers

You can order a replacement trackball at www.blackberry8100parts.com for $9 its easy to install

Posted on Jun 18, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Welll I've had the problem with my 8100 quite a few times. The ball wouldn't scroll down at all. Sometimes it wouldn't even scroll up or to the sides. I just take a q-tip, dampen it with rubbing alcohol, and rub the q-tip gently over the ball. After the ball is a LITTLE wet, scroll it down until it starts to work. This may take a few minutes. If the ball is dry before it starts to scroll down again, apply a small amount of rubbing alcohol and scroll down again until it works. Don't put too much rubbing alcohol on the ball though. If you DO put on too much, the buttons may stop responding or the majority of the buttons near the trackball will only register as "qw." The inside will dry out eventually and your buttons should work properly after about 15 - 20 minutes. Just be careful.

If this doesn't work, then you probably should order a new ball or take it apart or whatever. :p

Posted on Jul 28, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

It sounds like your issue results directly with the pearl, and is not a hardware defect with the phone. Occasionally lint and debris will get caught under the track ball assembly. Removing the assembly is a very easy task. Simply remove the battery and rear case and using a small toothpick, pry the chrome trim out. Be very careful as there are 3 tabs at 3/6/9 oclock that hold that trim ring in - break those and it wont seat. Once the trim pops off, flip the BB over and out come the pearl. Give it a little clean inside/out and you'll see your problems disappear.

If you find ongoing issues beyond there, I would recommend service at your point of purchase.

Posted on Jun 03, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

BlackBerry Pearl 8100: blackberry pearl roller ball sticks...


it is because of the dust accumulate din between the trackball and the wheels...so remove the trackball and clean it....u can be abe to do it by your own... for assistance watch this video,to solve this problem http://www.youtube.com/results?search_query=blackberry+pearl+8100+trackball+repair&aq=f

May 05, 2010 | RIM BlackBerry Pearl 8100

1 Answer

Trackball clicks in but doesnt do anything


the problem is with ur trackball ...its because of the dust that has been formed between the trackball and the switch behind it...so ,first open the ring of the trackball (it has been pasted with glue ..so no need to worry)then remove the trackball and clean the dust n again replace them...

Mar 15, 2010 | RIM BlackBerry Pearl 8100

1 Answer

Hi, Help PLease, My blackberry Pearl 8100 , scroll button not working in left direction!!


it can be solved only by opening the trackball and removing the dust in the trackball....it is the most common problem with blackberry mobile... u can be able to see the repairing procedure of the track ball in the youtube videos..

Mar 13, 2010 | RIM BlackBerry Pearl 8100

1 Answer

My pearl on my balckberry wont scroll down


Hi, Trackball doesn't work if you have not selected the sensitivity. To select the sensitivity, kindly follow the steps: 1. Select menu. 2. Select option. 3. Select screen/key board. 4. Scroll down to find horizontal and verticle 5. Select horizontal-100 and verticle-100. I Hope it helped you.

Nov 25, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Need to fix blackberry trackball


When this has happened to me I've used one of those wet wipes or a Q-tip soaked with rubbing alcohol to clean it off. It usually takes a few wipes. Sometimes I've taken it apart and cleaned the trackball with the q-tip when it's gotten really bad.
Here's a link to show you how it's done:
http://www.blackberryforums.com/general-8100-series-discussion-pearl/113889-how-clean-trackball-your-pearl-8100-a.html

Oct 27, 2009 | RIM BlackBerry Pearl 8100

1 Answer

I want to use my blackberry 8100 pearl on all networks


Ok if you want to use 8100 pearl on all network then the handset should be unlocked, but for this you need to choose a operator and check weather they can provide service on that hand set.

Sep 09, 2009 | RIM BlackBerry Pearl 8100

2 Answers

Tracking ball is limited in movement. I can scroll across, but not down.


Cause:
The sensitivity of the trackball/trackwheel might be less
Faulty Hardware

Resolution:
Increase the sensitivity by following procedure
Option -> Screen and Keyboard -> Horizontal Sensitivity and Vertical Sensitivity to 100

Aug 10, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Can't scroll down with track ball. Pl. suggest


Clean your trackball regularly by slightly dipping a cotton swab into rubbing alcohol and using that to clean your trackball.
Unfortunately, dirt and oils on your fingers wear out the trackball over time, causing it to behave in unpredictable ways.

Jun 26, 2009 | RIM BlackBerry Pearl 8100

4 Answers

Pearl (trackball) doesn't scroll up / how to clean?


You can order a replacement trackball at www.blackberry8100parts.com for $9 its easy to install

Jan 31, 2008 | RIM BlackBerry Pearl 8100

Not finding what you are looking for?
RIM BlackBerry  Pearl  8100 Logo

321 people viewed this question

Ask a Question

Usually answered in minutes!

Top RIM Computers & Internet Experts

Trisha
Trisha

Level 2 Expert

173 Answers

Nataly Roberts
Nataly Roberts

Level 2 Expert

30 Answers

SANTHOSH

Level 2 Expert

205 Answers

Are you a RIM Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...