Question about RIM BlackBerry Pearl 8100

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BlackBerry 8100 Pearl

It looks like RIM has struck again! I am unable to scroll down using the "pearl" trackball on my handset. They say it needs to be hard reset, which I have done about 100 times this week... Any other options? here is what I have done so far:
Hard reset (battery out, then back in)
Gave support a bunch of numbers
took out the battery, pressed down and scrolled the ball around, put the battery back in.
As of 5/30, RIM says I need a new phone, or repair to this one, at a cost of $200.
What do I do now?

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  • gabbyrella Jan 01, 2009

    I have the same issue (I can scroll every which way except for UP)! I've done the hard reset about 3,000 times. I've tried rolling the ball very firmly to see if that helps. How do I actually take off the little silver face plate to free the ball? I want to see if that helps, but I am afraid to really mess it up and then not even get another phone off of my warranty!?!

  • Anonymous Jan 20, 2009

    i cant get the ball to scroll down!! i hate this because i love everything else about the phone! i love my phone but this isnt the first time this happens, ive returned the phone already and i just dont want to get another phone..i just hate that i cant do anything without the stupid ball!!



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You can order a replacement trackball at for $9 its easy to install

Posted on Jun 18, 2008

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Welll I've had the problem with my 8100 quite a few times. The ball wouldn't scroll down at all. Sometimes it wouldn't even scroll up or to the sides. I just take a q-tip, dampen it with rubbing alcohol, and rub the q-tip gently over the ball. After the ball is a LITTLE wet, scroll it down until it starts to work. This may take a few minutes. If the ball is dry before it starts to scroll down again, apply a small amount of rubbing alcohol and scroll down again until it works. Don't put too much rubbing alcohol on the ball though. If you DO put on too much, the buttons may stop responding or the majority of the buttons near the trackball will only register as "qw." The inside will dry out eventually and your buttons should work properly after about 15 - 20 minutes. Just be careful.

If this doesn't work, then you probably should order a new ball or take it apart or whatever. :p

Posted on Jul 28, 2009

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It sounds like your issue results directly with the pearl, and is not a hardware defect with the phone. Occasionally lint and debris will get caught under the track ball assembly. Removing the assembly is a very easy task. Simply remove the battery and rear case and using a small toothpick, pry the chrome trim out. Be very careful as there are 3 tabs at 3/6/9 oclock that hold that trim ring in - break those and it wont seat. Once the trim pops off, flip the BB over and out come the pearl. Give it a little clean inside/out and you'll see your problems disappear.

If you find ongoing issues beyond there, I would recommend service at your point of purchase.

Posted on Jun 03, 2008

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