Question about Brother HL 5250DN Laser Printer

6 Answers

Paper tray noise.

Has nothing to do with toner cartridge. It appears to be the gears on the paper tray not meshing properly. Any thoughts?

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  • Anonymous Jul 24, 2008

    Same problem. Gears on paper tray not meshing with gears in printer.

  • richy09 Jul 25, 2008

    yeah this printer sucks, got the same noise when trying to print from bottom tray. Tried to reassemble the whole gear drive assembly but no change.....please any solutions. I challenge BROTHER to do something with this ****!!!

  • Butterfngers Oct 22, 2008

    Dumb4ever's simple fix worked perfectly! (Our short-term fix had been to remove the bottom tray, but this is much better.)

  • Pat Paxton Jan 21, 2009

    I tried to go down the steps of the one with removing the rollers, because that really sounded plausible. However, the explanation on how to remove the rollers is very lacking. I couldn't get them out.



    I must be the dumb one, because I also couldn't quite understand dumb4ever's recommended fix. I think I did it, I changed the slider on the paper tray to be a little bit larger than regular, but not as large as legal.



    It works now, so I am not sure if it was changing the paper slider on the tray, or if it was because when I had the printer on its back trying to figure out how to remove the rollers, I stuck my finger in a hole on the side of the printer where the tray would slide into. There was a whitepie shaped wedge that was in the hole, I stuck my finger in the hole an moved the pie shaped wedge so it was not visible.



    One of them worked and they were both much easier than trying to remove the rollers. No popping sound.

  • Patrick Michaels
    Patrick Michaels May 11, 2010

    hmmm..is this a continuation from another posting?

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6 Answers

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I actually fixed mine. I found this post and it did not fix the problem. Here is what happened. I was printing several documents and the paper ran out. I pulled the tray out at a slight angle this caused the try to catch on the paper level sensor tab and pulled it out of place. Since this was out of place when the printer lifted the paper, the printer did not know that the paper was up and would keep trying to lift it, hence the slipping of the cogs/gears and the load clicking noise. This sensor is a black tab on the printer by the rollers that pick up the paper. So to fix it this is what I did:
1. Unplug it!
2. Unplug it, seriously.
3. Unscrew the silver bar on the bottom.
4. Take the rollers out, the blue piece holding them in is flexible.
5. Note the two black pieces that move back and forth. Observe that one of them has a spring and this one slides between one of the sensors on a breadboard. Remove the spring and don't lose it!
6. The other tab is the one that caused my problem. If you have the same problem it won't go all the way back and slide between the other sensor. So to correct this you need to lift or push it back into place so that it will move between the sensor. If you do this correctly it won't move that much, just enough to do its job.
7. Put the spring back on.
8. Put the rollers back, there is a tab of the white part that slides in like a key hole.
9. Reattach the silver bar. Keep in mind the grounding wire, make sure it is on top, visible to you when screwing it in.
10. Insert tray and print.

Happy printing!

Posted on Nov 08, 2008

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Here's a solution for you with Brother HL 5250 D/DN/DNT

Change the paper setting tab in the tray to make sure you have a small gap between the top part of the paper and the bottom part.

so if this is the old settings : |paper| --> you want to make it: | paper| so you can have slide the paper back and forth.

DON'T adjust the setting to the next paper size because the roller wont catch the paper if it slide too far.

Good luck to all.

Posted on Oct 20, 2008

  • dumb4ever
    dumb4ever Feb 11, 2009

    Sorry if my explanation is too confusing, so let let rephrase it for some other in the future
    This is the illustration

    This is Paper Tray with paper in it: (the Solution is on the next illustration)

    Back side of the Tray
    ========
    | _______ | <-- Paper settings is on the ________ location
    | |||||||||||||||| |
    | |||||||||||||||| |
    |||PAPER|||
    | |||||||||||||||| |
    | |||||||||||||||| |
    ++++++++
    Front side of the Tray

    /////////////////////////////////////////////
    Now the solution:

    Back side of the Tray


    ========

    | ------------ | <-- move BACK the paper setting to the dotted line ------- location

    | |||||||||||||||| | so when you tilt the tray, you could slide the paper back and forth A LITTLE.

    | |||||||||||||||| | DON'T adjust the setting to the next paper size because the roller wont catch the

    |||PAPER||| paper if it slide too far.

    | |||||||||||||||| |

    | |||||||||||||||| |

    ++++++++

    Front side of the Tray

    I hope that should better illustrate the solutions.



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Had the same problem, like a clicking noise when it started to print. You have to make sure the paper is laying flat by adjusting the slider for different paper sizes. This worked with mine.

Posted on Mar 04, 2009

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Emarchewka is absolutely correct. The plastic lever that hangs down in the front center above the paper tray gets pried down out of position such that it can't engage with the sensor mounted above it. The motor keeps turning the gears trying to lift the paper higher until the gears jump past each other and cause the loud clack sound. You can observe the paper level indicator jumping up and down too. Once you get the plastic lever back where it belongs--very hard to do--the problem is solved. Be more careful pulling the tray out to add paper and it should stay fixed.

Posted on Oct 05, 2014

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Has anyone tried replacing the paper tray? I have had one of these sent to me by one of my offices with the exact same problem. If I load the paper tray completely then it will print for a bit so I know the issue relates to either the paper tray or the cogs you described. The second thing I noticed when comparing it to all the other printers in my office is that the metal that lifts the paper is not sprung. On all the HP printers in my office the paper trays has a sping mechanism underneath the metal plate that the paper sits on. This ensures that the gauge on the outside tells you how much paper is in the tray and makes the job of the cogs at the side a hell of a lot easier. Does anyone know if the trays work the same way on a Brother Printer?

Posted on Jul 29, 2008

Sounds like the same problem we're having. It's worked fine for almost a year... Now there's popping sound like the gears are jumping cogs. I've narrowed it down to the paper tray but haven't determined how to fix it.

Posted on Jul 28, 2008

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1 Answer

Paper jams


Please check the following steps:

1.Turn the printer off and on to see if it can automatically clear some or all of the jam.
2. Turn off the printer. Remove any paper trays. Look for damaged paper.
3. If necessary, remove the toner or ink cartridge.
4. If you find a piece of jammed paper, remove it.
7. If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.
8. Replace the toner or ink cartridge and paper trays.
9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.


**If this works please rate else let me know in case of further help.**

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IT KEEP SAYIN RMOVE PAPER JAM


  1. Turn off the printer.
    Remove any paper trays. Inspect them for wrinkled or damaged paper.Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  2. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
    If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
    If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though
    eplace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
    1. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

May 02, 2010 | Printers & Copiers

1 Answer

My Brother HL 5250DN printer has started making a loud clicking sound when it tries to feed paper for printing. It then stops and the paper light starts flashing.


Clear the jammed paper as follows.
Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
1. Press the cover release button and then open the front cover.
2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Pull the paper tray completely out of the printer.
4. Close the front cover.
5. Pull the jammed paper up and out of the printer.
6. Open the front cover again.
7. Open the back cover.
8. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
9. Using both hands, gently pull the jammed paper out of the fuser unit.
10. Close the back cover.
11. Pull the duplex tray completely out of the printer.
12. Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.
13. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
14. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
15. Put the drum unit and toner cartridge assembly back in the printer.
16. Put the paper tray firmly back in the printer.
17. Close the front cover.
18. Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.

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Brother MFC-9420CN Paper Jam Error message w/ loud grinding noiz


please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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1 Answer

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Probably worn gears for the rollers along the paper path or the gears that mesh with the imaging roller in the toner cartridge. Remove the toner cartridge and reseat it. Also look for any rounding of the gear teeth on any of the rollers while you have to cartridge out.

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After struggling with it for an hour I hit upon the following.
Turn off the printer.
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In the hole where the toner came from there's a gear on the left hand side which is sort of diagonal mesh to match the underside of the toner cartridge. Rock it back and forth a bit and then stick the cartridge back in.
My guess is, if you're unlucky when you install a new cartridge you could have a situation where the gear is in exactly the wrong position, tooth to tooth with the underside of the toner so this gear doesn't mesh properly, the cartridge doesn't seat properly, which then shows the printer as having no toner in it. Waggling the gear just changes the position slightly and then voila. A bit like rocking a car back and forth in gear to free a stuck starter motor.

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I have experienced the same problem . . . a little earlier this evening. I took all the inner components out, took apart the toner cartridge, I thought that the gearing was very hard to turn on it and on the inside of printer, paper feeding etc... and that is wear the loud noise is coming from. Out of desparation, I shook it to hear if anything internally was loose and there was and still is, I would not say its the best solution or by any means a permanent but you may be able to dislodge the debris from the gearing and be able to print. After it was dislodged from my printers gearing it has worked again. Though I believe it's temporary. I am looking for a guide or how-to on opening the printer casing to physically remove the debris. If you know of a guide let me know and I am sure it would help you too.

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