Question about Dell Vostro 1015 Laptop

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My scroll pad is not working help me? - Dell Vostro 1015 Laptop

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Well I will try my best to help you with the little bit of information you have given. There are several things that might have caused this issue. It could be a software issue(new program installed or a windows update), driver issue(update or malfunction), touchpad settings were changed(scroll function disabled) or the scroll part of your touchpad is inop due defective parts.

The first thing I suggest is checking the touchpad settings. These settings can be usally found by double left clicking on the toupad icon found in the lower right hand corner of your taskbar(by clock). You may need to expand your icons to see it. That should take you to the mouse/touchpad properties where you can make adjustments to your touchpad and scrollpad. If you cannot find the icon then you can use the control panel and then pick the keyboard/mouse settings. If the scroll is not disable and all the settings appear correct then comes the next step.

Next go into the control panel and select hardware and then the device manager. Once you are in the device manager you will need to locate the mouse tab and expand it. Then right click on the mouse device and select uninstall device. Once you do this your touchpad will stop working and this is expected. You will then need to re-boot your laptop. So you will need to press "ctrl" "alt" and "del" all at the same time. That will bring up the task manager where you can use the tab key to highlight restart and then hit enter to restart the computer. If that does not work hit control, alt and delete a second time and the computer should shut down. Now re-start or wait for the computer to re-start. Windows will recognize the touchpad and should re-install the drivers automatically. Hopefully your scrollpad starts working again. If not on to the next step.

The last thing to try is using system restore. System restore allows you to return your computer to a state it was before the scrollpad stopped working. You can find system restore in the control panel. It's location is different for each version of windows. So the best thing to do is go to help and support and do a search for "system restore". Then you can find where to go to start it. You will want to pick a date that was just before the scroll pad stopped working. Once you choose a date the computer will be restored back to that date. Any software that you have installed after that date will be gone. Files,pictures and anything that existed before that date will still be there. Once this is done check to see if you scrollpad is working. If it is then you may have installed a program or there was an update that disabled it. Be aware if that program or software is installed again the same problem could happen. If it does not work after trying these things then I would say that the scroll pad itself is defective. Replacing the scroll pad is not an easy task and the parts would cost more than it is worth. I suggest getting a usb mouse with a scroll function to use with your laptop if this is the case. They are pretty cheap and simple to install...just plug it in.

I hope that I have helped you with your problem and thanks for using FixYa.

Posted on Oct 15, 2010

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Hi there!
Did you tried reinstalling your mouse drivers? please do so, if still doesn't work, you may bring your laptop to a service center to further check the hardware.
regards, fossildude

Posted on Oct 15, 2010

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