Question about SanDisk Sansa Fuze MP3 Player

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My player says disconnected and i am unable to shut it down or do anything with it.

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  • bev41050 Oct 15, 2010

    do not have a microSd card. still not working

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  • SanDisk Master
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If the Sansa is connected to the computer, unplug it. If you have a microSD card installed, remove it. Slide the power switch up all the way and hold it there for fifteen seconds before releasing it. Does this do anything?

Posted on Oct 15, 2010

  • kakima Oct 15, 2010

    What happens when you do the reset I mentioned first? Anything at all? The screen continues to display disconnected, or does it shut off, or what?

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1 Answer

My mp3 player froze while i was charging it and won't do anything


Creative Zen should have a reset button on the side, it is a very small hole that you will need a pin to push the button inside, hold the button for about 30 seconds. This should reset the player.

For the lock error or if you happen to see an error message on screen saying system locked unable to shut down or you cannot shut down your unit and a picture of a lock appears near the batterry indicator on the left side of your screen - Simply move the lock button on top of the unit to the left onto the orange area and this will fix your problem. This slide button is located next to the lock picture located on the top of your unit.

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Was charging it through my computer, but my comp shut down and it wasn't disconnected properly, and now it is stuck on the connected screen. Holding the power button doesn't do anything.. did i fry the...


Try reconnecting it to your computer, and see if you can properly disconnect it that way, Otherwise, just let the unit shut itself down after the power runs out. Then, try reconnecting it to your computer and turning it back on. You may have to reformat/restore your unit. You can do this by connecting it to your computer, clicking on MY COMPUTER, finding your device, right clicking on it, and clicking on FORMAT. This will restore your unit back to factory settings.

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shut down you PC and unplug all the power outlet... without removing yet your IPOD

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1 Answer

Sandisk E 250 unable to turn it ON


Make sure the hold/lock switch is not engaged.
Try switching between MSC and MTP Mode if that fails.
Otherwise:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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2 Answers

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Try prerssing all the buttons on the Sansa's face at the same time holding it down for a few seconds until the screen shuts down then turn it on again. This should work

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1 Answer

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I guess the battery is dead. But try this webpage to solve your problem:

http://www.apple.com/support/ipod/five_rs/

If the device shutsdown everytime you disconnect it from the charger and your unable to do anything, then the battery clearly is bad.

If you need more asistance, let me know.

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1 Answer

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Take it back to the store and trade it for a new one it took me 5 before I found a good one in the bunch...Sorry I know loading all your favorite stuff is time consuming.

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1 Answer

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put the old firware and see if anything happens

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1 Answer

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press the pay/pause and up buttons simultaneously, it should shut down, then restart normally

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