My machine is showing e-13 error no. - Riso RZ390 Duplicator

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SOURCE: machine beeps and stops sewing, error 13
message displayed

my riso ks 800 duplicator show error code E3

hi there
there is no ERROR 13 on control box erros.please tell me correct error no. and control box model i will send to you what you can do.
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Mine did it too on a light load. Set to reduced spin and rinse spin and everything ok. Think this code shuts washer down when spinning out of balance to protect damaging the unit.

The E codes E1-E7 are displayed in the copy counter.To display both digits of the E code press the ENTER key.When the machine detect E13 condition E1 is displayed in the copy counter.Hold down the enter key and 13 is displayed.
E 11 - Exposure lamp error.In this case check the exposure lamp continuity,the thermofuse is open or power suplly board defective.
E 12 -Exposure lamp error .AC drive defective,main board defective
E 13 - Zero cross signal error.Main control or DC power board defective.
To clear the service code turn OFF/ON the machine.

e 13 is a door lock error if you are lucky you may have a manual release check where filter is for a red pull release this mechanically activates the door to retrieve trapped washing,if not lock will need replacing engineer visit unfortunately.

Put the washer on cold and run "TWO" cycles. There is too much soap or fabric softner.