Question about Microsoft Zune JS8-00001 Digital Media Player

8 Answers

Frozen zune 80gig 2nd gen, error 5

Hello, i am here in desperation, please help me if you can.
I have an 80gig zune, which has been working fine since i got it new 2months ago. I left it on charge, and then when i came to use it, it had frozen ( 1st time). I looked the problem up on net, so i followed the instructions and did a reboot, this gave me an error 5 - contact support' screen, also frozen. So now i followed the advice given to restore zune device firmware, basically wipe everything (http://support.microsoft.com/kb/927001/), then my zune was stuck on 'no3 please wait' screen & would not switch off or respond at all. So I waited until the zune died, then connected to pc to charge back up, then the error message '5 - contact support' screen came up again, and again frozen. The zune software on pc works fine so it seems to be the device at fault. Please help as i have no idea how to get my zune back into operation and i am missing my music.
Thanks for your time and i am truly grateful for any help.
Best wishes
Brad

Ps, I have contacted zune support & they said its needs to be returned and is under warranty, but then I am told that as I live in the United Kingdom it will not be repaired/replaced as I do not have a USA address or friends or family living there :-(

Posted by on

  • 2 more comments 
  • Anonymous Sep 29, 2008

    Exact same symptoms except i'm in Iraq.

  • Jerry Brothers
    Jerry Brothers Nov 04, 2008

    I have the same exact problem but it is out of warranty.

  • Anonymous Nov 14, 2008

    Dropped it from about 3 feet on its face. It was in an Action Jacket case, and that didn't help either. Probably will have to replace HDD.

  • Anonymous Feb 19, 2009

    same exact problem

×

8 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

Posted on Jun 07, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Alright, this happend to me and it really freaked me out because i dont know what i would do if i had no music.
I searched forever trying to find out what to do. After a bit of trial and error, i figured it out.
what you need to do is wipe your zune clean. its simple. hold down the down and back button until your zune turns off(some blogs said to hold up and back, but this does not work). after your zune turns off, release the buttons for a few seconds. Than, simply press and hold the back button, and the play/pause button until your zune displays "please wait, memory clearing" with a number 4 on the top left. I am not sure if you have to continue holding(which is what i did and it worked) until the menu screen appears, or if its okay to release once the please wait screen apears. Just continue holding for a minute or two because thats what worked for me.
Hope your music comes back to you! we all need it!

Posted on Nov 04, 2009

  • noskcid Oct 25, 2010

    solution #3 worked all the way until "please wait, memory clearing".. then after a few seconds, it jumped right back to "contact support" with the #5.. this is very frustrating.. someone please help!

×

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 4 Answers

This is a problem with ALL ZUNE 30's and possibly 80's. Disassembly and disconnection of the battery for about 10 seconds seems to work on the 30. I don't know about the 80.

Posted on Dec 31, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hi folks,



Hope this will help. I have a zune 80 and I had two majors problems with it in the last three years, strangely both in early January... Two years ago, fisrt problem, device frozen, black screen, doesn\'t charge and can\'t shut it off. I finally found a solution on the net witch worked then; drain the machine by letting it sit on the shelve untill it is completely dead, plug it back. Like I said, it restarted with no problems and worked fine untill two weeks ago, second problem witch it is more similar to what you guys experience; black screen, so I tried the trick from two years ago;, code 5, try to charge it, no, cleared it, again code 5, then tried many combinations on the pad with two or three buttons hold down, code 4, code 3, code 1. The Zune program doesn\'t recognise the device, give me the error code CD0024something thus updates impossible to download. I thought this is it, it\'s done, and decided to go for the shock treatment; just drop it on the floor. Wooden floor, holding the zune standing up, and just let it drop two feet. And then, you guessed it, when replugged to my pc, the thing restarted, updated and all. Re-synced it, (witch took two hours!), charged it and it\'s like nothing ever happened! It seems to work even better! So If you are in desperation like I was, try this solution, I hope It will work for you as good as It did for me!






Salut!

Posted on Jan 22, 2013

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Solution #3 WORKS! Thank you such much! Definitely Saved my day.

Posted on May 13, 2010

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 9 Answers

I finally fixed my unlock switch! Read and maybe it will help!

http://www.fixya.com/support/t1371647-unlock_zune

Posted on Dec 15, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hello i have a 30 gig zune that simply will not respond to any thing completely locked up.the only sign of life is when i plug it in, it will flash the zune lable like a charging symble what do i do?



mike

Posted on Jun 20, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

Hello,
I have visited you blog and feel good to read comments about to fixing the zune error 5 and other but now i am focused about to fixing zune error 5 someone recommend me to visit this error site and feel the difference of services and i follow that person and really i have get a lot of benefits from this its solve almost every problem related to this error, I want to recommend you to visit this http://ezinearticles.com/?Fix-Zune-Error-5&id=6288705 and you also feel the difference between this and others sites.
Thanks

Posted on Nov 15, 2011

1 Suggested Answer

ThaMp3Doctor
  • 8596 Answers

SOURCE: FROZEN ZUNE 80gig

Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

Posted on Jul 06, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My zune is displaying error 5 message and i have tried everything and my computer wont recognize my zune im lost please help


http://support.microsoft.com/kb/926993
It's a fatal error and they want to fix it.
If you want to try to fix it (when you do things like this you can mess up and brick your zune but if you follow directions you should be fine) enter recovery mode and restore from scratch. You will lose everything on the zune including firmware but it will restore from the computer and should work regardless of what the issue is. When it restores it will reinstall your firmware apps music anything synced. It is a very common fix on iphones (called dfu mode). I would need the model of your zune to tell you specific instructions but look up how to enter recovery mode (or how to reset) for zune in youtube with your model and it should have someone showing you how. Good Luck!

Jun 03, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I have inherited my kids 2nd gen 30gb zune. I am trying to get


seems like you get some troubles, why not have a look at this http://www.downloadvideos-convert.com/how-to-put-video-to-zune.html instruction and try it agian ? hope that help.

Mar 22, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My zone is frozen and won't respond to any key combinations


plug it into the back port of your computer or plug it into a wall charger

Aug 23, 2009 | Microsoft Zune 2nd Generation Digital...

4 Answers

Zune error 5 contact support


I know hoe u can fix it up but itll erase everything first.
1. hold the back and up key to restart.
2. after the zune logo goes off, hold the back, center and play button all together. it'll display code three, dont release yet. keep holding till it goes i think code 1 or 2. asking u to connect to pc. then do it.
3. update the software and ur good to go.

i called microsoft when this happened and this ***** told me i need to pay 150 bux to get a new one. thats bull since ive been down with zune since gen 1

Apr 06, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

30 gig zune frozen on "ZUne screen"


if u want to fix ur frozen zune take it apart
u will need a razor and a few mini screw drivers
take it apart and remove then reinstall the battery
it should work fine after that

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

30 gig zune frozen on "ZUne screen"


Theres a note on the zune website about this issue today... Looks like its microsofts fault! At least I feel better knowing I didn't break my zune!

Dec 31, 2008 | Microsoft Zune 2nd Generation Digital...

2 Answers

FROZEN ZUNE 80gig


Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

May 30, 2008 | Microsoft Zune JS8-00001 Digital Media...

4 Answers

Zune 80gb 2nd Gen...Broken outer screen.


Try PDASmart.com. The glass on my zune 80gb just broke as well, and this is the only place that offers a replacement.
http://www.pdasmart.com/zune-screen-center.htm

Apr 23, 2008 | MP3 & Digital Media Players

Not finding what you are looking for?
Microsoft Zune JS8-00001 Digital Media Player Logo

13,755 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft MP3 & Digital Media Players Experts

Ap12
Ap12

Level 2 Expert

103 Answers

Mark Chaney
Mark Chaney

Level 2 Expert

46 Answers

Will Mishler
Will Mishler

Level 2 Expert

302 Answers

Are you a Microsoft MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...