Question about Microsoft Zune JS8-00001 Digital Media Player
Hello, i am here in desperation, please help me if you can.
I have an 80gig zune, which has been working fine since i got it new 2months ago. I left it on charge, and then when i came to use it, it had frozen ( 1st time). I looked the problem up on net, so i followed the instructions and did a reboot, this gave me an error 5 - contact support' screen, also frozen. So now i followed the advice given to restore zune device firmware, basically wipe everything (http://support.microsoft.com/kb/927001/), then my zune was stuck on 'no3 please wait' screen & would not switch off or respond at all. So I waited until the zune died, then connected to pc to charge back up, then the error message '5 - contact support' screen came up again, and again frozen. The zune software on pc works fine so it seems to be the device at fault. Please help as i have no idea how to get my zune back into operation and i am missing my music.
Thanks for your time and i am truly grateful for any help.
Ps, I have contacted zune support & they said its needs to be returned and is under warranty, but then I am told that as I live in the United Kingdom it will not be repaired/replaced as I do not have a USA address or friends or family living there :-(
One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.
Posted on Jun 07, 2008
Alright, this happend to me and it really freaked me out because i dont know what i would do if i had no music.
I searched forever trying to find out what to do. After a bit of trial and error, i figured it out.
what you need to do is wipe your zune clean. its simple. hold down the down and back button until your zune turns off(some blogs said to hold up and back, but this does not work). after your zune turns off, release the buttons for a few seconds. Than, simply press and hold the back button, and the play/pause button until your zune displays "please wait, memory clearing" with a number 4 on the top left. I am not sure if you have to continue holding(which is what i did and it worked) until the menu screen appears, or if its okay to release once the please wait screen apears. Just continue holding for a minute or two because thats what worked for me.
Hope your music comes back to you! we all need it!
Posted on Nov 04, 2009
This is a problem with ALL ZUNE 30's and possibly 80's. Disassembly and disconnection of the battery for about 10 seconds seems to work on the 30. I don't know about the 80.
Posted on Dec 31, 2008
Hope this will help. I have a zune 80 and I had two majors problems with it in the last three years, strangely both in early January... Two years ago, fisrt problem, device frozen, black screen, doesn\'t charge and can\'t shut it off. I finally found a solution on the net witch worked then; drain the machine by letting it sit on the shelve untill it is completely dead, plug it back. Like I said, it restarted with no problems and worked fine untill two weeks ago, second problem witch it is more similar to what you guys experience; black screen, so I tried the trick from two years ago;, code 5, try to charge it, no, cleared it, again code 5, then tried many combinations on the pad with two or three buttons hold down, code 4, code 3, code 1. The Zune program doesn\'t recognise the device, give me the error code CD0024something thus updates impossible to download. I thought this is it, it\'s done, and decided to go for the shock treatment; just drop it on the floor. Wooden floor, holding the zune standing up, and just let it drop two feet. And then, you guessed it, when replugged to my pc, the thing restarted, updated and all. Re-synced it, (witch took two hours!), charged it and it\'s like nothing ever happened! It seems to work even better! So If you are in desperation like I was, try this solution, I hope It will work for you as good as It did for me!
Posted on Jan 22, 2013
Solution #3 WORKS! Thank you such much! Definitely Saved my day.
Posted on May 13, 2010
Hello i have a 30 gig zune that simply will not respond to any thing completely locked up.the only sign of life is when i plug it in, it will flash the zune lable like a charging symble what do i do?
Posted on Jun 20, 2008
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Posted on Nov 15, 2011
SOURCE: FROZEN ZUNE 80gig
Message on your Zune device: "Screen 5 Contact support"
View products that this article applies to.
June 20, 2008
You receive the following message on your Zune device:
Contact supportBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.Back to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Back button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.
Posted on Jul 06, 2008
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