Hello, i am here in desperation, please help me if you can.
I have an 80gig zune, which has been working fine since i
got it new 2months ago. I left it on charge, and then when i came to use it, it
had frozen ( 1st time). I looked the problem up on net, so i followed the
instructions and did a reboot, this gave me an error 5 - contact support'
screen, also frozen. So now i followed the advice given to restore zune device firmware,
basically wipe everything (http://support.microsoft.com/kb/927001/), then my
zune was stuck on 'no3 please wait' screen & would not switch off or
respond at all. So I waited until the zune died, then connected to pc to charge
back up, then the error message '5 - contact support' screen came up again, and
again frozen. The zune software on pc works fine so it seems to be the device
at fault. Please help as i have no idea how to get my zune back into operation
and i am missing my music.
Thanks for your time and i am truly grateful for any help.
Best wishes
Brad
Ps, I have contacted zune support & they said its
needs to be returned and is under warranty, but then I am told that as I live
in the United Kingdom it will not be repaired/replaced as I do not have a USA
address or friends or family living there :-(
mike
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And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.
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