Question about HP Officejet 7210 All-In-One InkJet Printer

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HP 7210 - Carriage Jam

I'm sure you have all heard of this problem. I recently replaced the color cartridge - same as always, didn't use any extra force, but the printer started to sound a little clunky, not smooth like it was. Last night, I had a paper jam, first one since I bought the 7210 in 2005, took the paper out and now I have the carriage jam message on my display. I've tried removing the two cartridges and reinserting, plugging it directly into a wall socket, blowing any dust out, but nothing works. Any suggestions would be appreciated. We can't afford to buy a new printer now. Thanks.

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  • laris_85 Aug 23, 2008

    Yes the same thing is happening to my printer. I just cant get it right. I am trying to avoid having a specialists look at it. Its just too costly. It has to be somewhat of a simple fix. Any suggestions will help.

  • Anonymous Oct 16, 2008

    we replaced the colour cartridge. from then on the paper would not align. it kept feeding in on an angle and the print faded as the document printed. the window says incorrect paper is being used but it is the same paper we have been using for months.

  • pollyanne Nov 07, 2008

    I just replaced my color cartridge and now I keep getting the message "Remove and check color cartridge".  I've pulled it out and put it back in several times but can't seem to get it to work.  Now I can't use my printer at all.  This is very frustrating.

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Your item jumped a knotch. Like the fan belt in a car, timing is off. Needs professional service. The carts are out of alignment.

Posted on Jul 25, 2008

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Clean the encoder strip

Posted on Oct 20, 2008

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Paper jam light on permanently, printer is jammed


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

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Our HP Office Jet Pro 8500 printer has a message stating there is a paper jam when there is no paper jam. How can this be fixed?


Check the following Steps for fix Hp printer carriage Jam :

  • Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
  • Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
  • Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
  • Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

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My hp deskjet f4140 keeps showing a paper jam and won't print the page I need, there isn't a paper jam.


There is probably a problem with the position of the cartridge carriage. Try reinstalling the cartridge and make sure that the carriage is in the center of the cartridge access area and the center of the cartridge assembly bar. If it is not try moving the cartridge assembly in either direction and restore the printer for printing. Note any sounds as the cartridge attempts to go to its home position. Any grinding noise may indicate that the position of the cartridge needs to be adjusted. Be patient and adjust the cartridge position again until no grinding sounds are heard. It may help to unplug the printer for 30 seconds between adjustments. Good Luck!

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Carriage jam


Step 1: Move the carriage to the center manually if necessary If the carriage is stuck on the right or left side of the product, follow these steps to move the carriage to the center of the product.
Step 2: Check for a broken carriage chute
The carriage chute is the side wall of the carriage that holds a curved metal piece (the x-bias spring). A broken carriage chute might cause the carriage jam condition.
Step 3: Turn the product off and on again
Step 4: Clear any paper jam.
Step 5: Make sure that the control panel faceplate is correctly installed
Step 6: Plug the All-in-One directly into a wall outlet
Step 7: Perform a partial reset
Step 8: Print a self-test page

Step 9: Service the product. Now this model is outdated as per HP website.

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2 Answers

My HP Officejet 7210 all in one is showing the following error message: Carriage Jam. Open carriage door, clear jam, then press ok". There is no jam, I have looked through the back door and the front of...


Carriage jam means the carriage, where you put the inks, can't move right to left properly. Sometimes ink on the clear strip behind it is the cause. You can carefully clean with damp Q-tip, and check also that the cleaning assembly on the right where the printhead parks, is not stuck.

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the ink collector(well) hav accumulated much ink overtime its due to be serviced.remove the cartridges move the carriage to the middle remove the ink collector pad and clean , clean the collector with methylspirit check for the sensor beside and clean if blocked

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Cleaned the roller & carriage assembly, If possible service the printer your printer will work fine.

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