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BOSE 321 SYSTEM bought in 2002

I have a system and I am having a problem getting the dvd to play the picture I can get sound but no picture. Do you service these or should I send it somewhere else.

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Hey GEEK1,

If you are having difficulty with your Bose 321 home theater system, there are a couple of options you can pursue at any given time.

For a good majority of electronics, you may always contact the manufacturer directly for technical support and repairs. Most products will typically carry a one-year manufacturer's warranty, though some products have been known to carry up to three or five years of coverage. You can reach Bose by either visit their website at www.Bose.com, or by calling their toll-free hotline at 1-(800)-367-4008.

Alternatively, you may always bring products that are in need of repairs to a Geek Squad ® agent at your local Best Buy™ store location. Best Buy™ technicians are able to perform repairs on most products we sell, and even on products sold through other retailers.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 04, 2008

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I have a bose 321 system and I was wondering if there is a way to turn the bass up and down without the remote. I lost it


321 Home Entertainment System - Bose Product Support

worldwide.bose.com/productsupport/.../321.../page.htm...

Bose CorporationDiscover product support for your 321 home entertainment system. ... Learn how to setup and place your system components. more » ... You can adjust bass and treble levels to suit your listening preferences and your ... Discover how to use buttons on your remote and media center control panel to ... Get Adobe Reader.

[PDF]3•2•1 Home Entertainment System - Bose

worldwide.bose.com/axa/assets/pdf/.../og_321.pdf

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1 Answer

Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...


Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.


Please leave feedback

Cheers

Andy

Apr 28, 2011 | Bose 3·2·1 II System

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Dvd playing in black and white


problem is most likly in tv menu settings. display or picture and chang to color

Apr 25, 2010 | Bose 3·2·1 II System

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Bose 321 Series III Lateness


This depends on the source. If this happens internally (from a DVD in the 321) then the problem should be able to be resolved by just resetting the 321. (unplug the power cord from the sub for 30+ seconds) -If this is from external sources like a cable box, believe it or not, you can reset the cable box the exact same way. If resets don't fix this (and this is external) then check the cable box's settings for a/v delay compensation.

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1 Answer

I have sound but no video when I play DVD's


The picture signal cable should be attached to the TV or maybe the channel is set wrong...Try channel 3 - 4 or channel 90 on TV

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NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

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In short, you can. I did it last night. My Bose 321 DVD player is junk and it's always been junk, but I love the sound sytem. Last night, after the thing gobbled it's last DVD, I went through the whole, unplug, wait 5 minutes, plug back in, etc. and it still wouldn't eject so I ripped the DVD tray out of the thing with a pair of pliers, recovered my DVD, and slammed the tray back in, stripping all the gears and screwing up the motor in the process.
BUT, I disconnected the video cable from my Bose and plugged it into the video out on my el-cheapo Tru-Tech $99 DVD recorder. Then I ran the audio out cables from the Tru-Tech to the Aux 1 inputs on my Bose 321.
When I want to watch a DVD now, I put the DVD in my Tru-Tech, turn on the Bose, switch it to Aux 1, and I get a great picture and the Bose sound. Best of all, I don't have to plug and unplug that sorry Bose system everytime the wind blows.
They used the absolute cheapest DVD player they could get their hands on--a Toshiba model--for all the Bose 321 older models. Every single person who bought one has had these same troubles and they've made no offer to fix them.
This was my first and last Bose because of that and I hope more people stay away from Bose until they get their act together and protect their customers. $1000 for a system that eats DVDs like M&M's is ridiculous.

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I did have the same problem. Then unplugged / replugged the base cable (= also the power supply) and after this the Bose dis play CD's again.

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2 Answers

Connecting bose 321 system to lg hd flat screen,bose receiver plays fm am ok threw speakers.tv will not play threw bose speakers.bose dvd plays sound ,but no picture


You will need a Component Video Cable
Connect the Red Green and Blue Connections from the TV to the Bose.

if your audio is coming from the TV, also connect stereo audio from the TV's audio out to the "TV" input on the bose.

if you want to hook up other devices (VCR, BluRay, etc) the video will go directly to the TV and audio will go directly to the Bose

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