Question about Brother HL 5170DN Laser Printer

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Printer offline? when i try to print, i keep getting an exclamation point in a red stopsign that says printer is offline.  how do i get it back to online?  thanks

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  • face32 Dec 03, 2008

    i have a hp 1300 printer and i need to get back online

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  • 638 Answers

CLICK THE START ICON ON YOUR PC. THEN SETTINGS.THEN PRINTERS AND FAXES. THEN RIGHT CLICK WHICH PRINTER YOU ARE USING THEIR IT WILL SHOW USE PRINTER OF LINE CLICK THAT AND THE TICK MARK ON THAT WILL GO AWAY AND IT WILL BECOME ON LINE.AGAIN RIGHT CLICK ANYWHERE ON THE WHITE SCREEN 3-4 TIMES.IT IS DONE. WISH YOU GOOD LUCK.

Posted on Jun 03, 2008

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1 Answer

My printer keeps going offline. What can I do to get it back online?


I understand your Printer is offline on your Windows 8 computer.
The easiest thing to do is just rebooted everything. Turn off router, computer and printer.
Wait a few minutes and turn on router, computer and printer.
Before trying to print make sure there is nothing waiting to be printed. Right click on your printer and see whats printing. Remove if anything there. Try to print again.
If the printer still showing offline try installing and running HP Print and Scan Doctor.
Download and install at this location.
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I have put together a couple off guides for troubleshooting different offline printer issues for Windows XP, Vista and 7. I would recommend checking them out here: http://www.refreshcartridges.co.uk/igloo/how-to-make-your-offline-printer-online/


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If i try to print, it says printer offline. it's turned on and plugged in, why can't i print from my computer? windows 7 if that helps with instructions


How are you connected to the printer? Is it a direct USB connection or a USB hub or print server?

If you are using a USB hub or print server, try a direct USB connection. (A cord of 6 feet in length or shorter is preferred.) Try a different USB port and a different cable. Make sure that both ends of the cable are well-seated. Next make sure that a known working USB device properly connects to the computer.

Next check if the USB ports are disabled due to errors, for security or power-savings. For the first check the device manager. Start > Control Panel > Hardware and Sound > Device Manager. Scroll down for the USB devices. If you see a red x or a yellow exclamation point in a triangle, try updating the drivers or enabling the USB devices. The third item is an advanced setting that you can access by right clicking on the desktop (anywhere there are no running programs or icons). Select Personalize > Screen Saver, next select change power settings. Then click the link to the Change the Plan settings. Then click the Change Advanced Power Settings link. Scroll down and check for when USB devices power down and adjust this setting.

If the above do not work, try uninstalling the printer, then remove the data cable. Reboot the computer and reinstall the printer from the CD or downloaded file from Canon. Connect the USB cable when prompted to do so.

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I have an HP J4540 printer and it stopped working and the exclamation point keeps flashing. We do not know what to do - misplaced our manual. What is the problem?


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1 Answer

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* What is the operating system of the computer?

* Have you tried with a diffrent USb cable?

* Does the unit print a self test page? Steps are given below

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Please get back to me with the above information

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To get back online of your printer, go to Control Panel and Select Printer & Faxes then OPEN.
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My Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.


Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

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Do you have a Mac OS X?
Maybe you just need to reinstall the driver. Download it through the following link:
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Let me know if it does not work and tell me what OS version you are using. Click on the Apple menu and select About This Mac to get the version.

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How to switch from "offline" status to "online" status


I was also facing the same Problem, I solved it by following these steps
First I noted down the IP address from the Printer, Menu > Network > Wlan > Tcp/IP
then on my pc
1.Point to Printers and faxes 2.add new printer 3.a welcome window appeared click next --select local printer attached to this computer do not check automatically detect............. then click "Next" 4. Point to Create a New port then select HP Tcp/IP Port 5. a Welcome page appears again click Next 6. Now is the time to Write the IP address you noted earlier from the Printer also check Always print to this.......... 7. now by clicking ok or Next it will take some time to load another window 8. Now at the bottom left of this window you will find two options i selected the "custom" option, another window appeared click ok and wait for few seconds, when that disappear click Next Click finish and wait.......... 9. Here You go another window appeared Point to the Manufacturer Brother and then select the model MFC6490 10.Click Next and Point to KEEP THE EXISTING.......... or whatever option you like.. Now its easy follow the on screen steps untill you are asked to PRINT A TEST PAGE
NOW YOU ARE CONNECTED AND ONLINE AND ENJOY....
BUT HAY THE OTHER DAY I FOUND THE SAME PROBLEM "YOUR PRINTER IS OFFLINE" DON'T WORRY, i SOLVED THAT TOO 1--GET TO PRINTERS AND FAXES 2--SELECT THE PRINTER WHICH IS ALREADY INSTALLED AND SAYING " OFFLINE " 3--RIGHT CLICK AND POINT TO "USE PRINT ONLINE" THERE YOU ON FLY AGAIN!!!!!!!!!!!
THANKS MUHAMMAD IMTIAZ KHAN

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