If the entire phone still works (make and receive calls, recharges, etc), then you probably just need a new screen. Two basic options:
Buy the screen and do the replacement yourself. Usually about $50 or a little more (depends on your shipping and if they include the tools). You can find videos online for how to do the repair.
Have someone do the replacement for you. When my phone broke, the following place did the repair: http://www.mobile-device-repair.com. They had it fixed in under a week, did a great job, and it was just $75 total. A lot cheaper than buying a new phone and I didn't have to worry about screwing it up by doing it myself.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Turn the handheld
off, hold the two soft keys (the dashes to the left and right of the phone buttons)
hold the power button for 1-2 seconds and then release the soft keys. It should
prompt you to clear storage. The “send” button is considered as the
green phone button.
to Hard Reset a T-Mobile Dash with operating system:
1. Select Start
2. Select Accessories
3. Clear Storage
4. Type in 1234
5. Select Yes
I just posted for someone else with the same problem. My suggestion: have the following company fix it for you: http://www.mobile-device-repair.com. They repaired my phone in under a week and it was just $75. The other option is to spend some time finding a screen online, get the tools, and repair it yourself. That solution will be a bit cheaper but also a little more risk.
I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.
Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.
This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.
Note: Please read the directions completely before doing anything for better results.
Step 1: Take your battery out and shut off your phone Step 2: Press and hold the two soft key buttons. Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons. Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key"). Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.
Wait a minute for it boot up and overall it should do it.
Mine does the samething. I'm running 6.1 and have found the problem to be the system fails to read the sd card on boot. When I reset my memory I don't put the sd card in until the system has booted back to the start screen. Works fine everytime.
I would have to say it does sound like the CRT is reaching its end. The thing that points this out that the picture gradually gets a little bit better as it warms up. It most likely isn't worth the cost to fix it.