Question about Sony (CRX320E-10) CD-RW/DVD-ROM (Combo) Burner

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Drive not working properly

My sony rx320ee drive is not working properly.Sometimes it gets jammed i.e-when i press the button to open the drive it does not opens some times(not every times),instead it makes a noise like cut-cut.But it closes normally.And another problem is that it ignores reading some DVD's.but works well with others.It reads all the CD's well.I think its getting dirty,am i right or its tray needs some oil.Pls help me.

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Sounds like the connection is bad and if it isn't reading all your cd's sounds like your comeing to a point if it's life where it needs to be replaced ,sorry lala linda

Posted on Jun 03, 2008


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Lightscribe dvd drive won't work. the eject command does not make it open either. seems to be jammed. if i break it down can it be "unjammed" without ruining it?

Actually it's probaly just got some dust or something in it. What you do to manually open it is take a needle, thumb tack, or safety pin and simply insert it into the tiny hole above the eject button on the dvd drive itself. You'll feel the tip of the button when you push the pin into the hole then it will pop the door and the drive will open properly. This has gone on for cd/dvd drives for years. Usually just the cause of dust or what have you being stuck in the mechanism.

Jul 01, 2013 | Computers & Internet

1 Answer

I cannot eject the dvd I just watched

Possible that the mechanism is jammed or that the drive is faulty . Sut down power and if the set is too warm allow it to cool off. Sometimes the DVD can be warped and is struck inside in which case you will need to remove the panel to assist and help the dvd to come out. Also sometimes the loading motor or the drive can be faulty , clipping in the gears or belt and so will not unload the mechanism. You will then need to check if the motor is working when the eject is pressed in which case there is a slipping. Other wise the loading drive circuit is to be checked , a false command or failed driver IC.

Dec 12, 2011 | Sony DAV-FX900W System

1 Answer

DVD drive will not open

There should be a small pinhole on the front of the drive. Use a straightened paperclip to insert into the pinhole and press until the drive begins to move out (it's a mechanical bypass to the motor). Be careful as you open it; there may be a disk that got jammed up and is the reason for it not wanting to open. Otherwise, this sometimes happens for no apparent reason, and once you've got it open you can push the button to close it again, and it will then work.

If that doesn't solve the issue, you may have a bad drive.

Hope that's helpful.

Jan 08, 2011 | Gateway GT5685E Desktop Computer - Intel...

2 Answers

Dvd tray will not open all the time but when it does it wont read disc like nothing is in it at all its a benq type dvd can i swap it out and put my older dvd hitachi in its place or is there some ez fix...

hi, you know when you press the open button and it jams you know as soon as you press the button you hear it make a noise then jam well as soon as it jams if you press the tray in quickly then let go as if your pushing it in like a button it should then open on its own.
so you press the eject button and it should come out a tiny bit before it jams well as soon as it jams push it in and let go and usually it will open.

another known trick with benq drives is when you switch the xbox on wait for it to come on fully then press the eject button on the xbox now when it jams dont try pressing it again wait for the xbox dvd drive to stop making a noise and when it resting again if you press the eject button again it should come open

right now as for replacing the dvd drive if you swap out the benq and put in any other such as hitachi you will need to hack the drive to work doing this bans you from xbox live and certain updates will stop your xbox working ever again so it is a bit of a risk, as long as you dont install any updates you will be ok but you will need to hack the software on the new drive and thats not easy as you need to have it connected to the xbox for power and connect the sata connection into your pc so you can then put the new software on.

the other option you have is buying another benq drive the same as yours for the well known auction site, now even this is not just a case of putting the new dvd drive in what you have to do is undo the 4 screws on the bottom of your dvd drive and take off the top and bottom case, then if you look at the bottom of the dvd drive you will see a circuit board well you need to take this off your dvd drive and fit it onto the new benq drive without doing this the new drive would not work as your dvd drive is married with software to your xbox so it will only work in your xbox so swapping this control board over gets around this and will get it working again.

the problem with it not opening is to do with a white rubber drive belt slipping this causes the mechanism inside not to drop down properly causing it to jam so if you are having real problems getting it open even with the ways i have told you then take the dvd drive out undo the 4 screws on the bottom of the dvd drive then pull the top and bottom half off and give the belts a good clean and get all the dust out as this causes them to slip.

let me know how you get on or if you need further assistance ok

Dec 15, 2010 | Microsoft Xbox 360 Console

1 Answer

CD player just stopped. Will not respond. Will not open when insertion button is pressed, It just keeps indicating the functions (load, open, etc) but doesn't do anything at all.

The loading motor drive is faulty or the mechanism is jammed. You will have to remove the top cover and check for voltage to the load motor when the open button is pressed, if voltage is present , then motor can be faulty ,jammed. remove , replace or reset.
If there is no voltage press on connectors from the motor drive IC, check voltage here, use a soldering iron to touch up .
if not the drive IC control inputt must receive signal from processor control. If yes then the drive IC can be faulty.

Sep 18, 2010 | Samsung DVD-V4600 DVD Player/VCR

3 Answers

Pressing the 'open' button on my NAD C542 CD Player no longer opens the disk drawer. Any suggestions to fix this would be appreciated. Regards Michael

G'Day Michael,

Having fixed thousands of CD players in my career, and also being a NAD Authorised service guy from 1989 till recent times, I can comment with some authority to your situation, and correct some of the ill found assumptions given to you already.

This unit uses a KSS213c transport. Very common and used in many machines, also relatively reliable.

The drawer load motor is not shown above. Is will be mounted on the black plastic load assembly. The drive belt/motor for it will be under the tray runners.
If you do not hear the motor run, then it WILL NOT be a broken or failing belt. However, this is the most common problem with this style of transport. I would be checking anyway to see, the load motors do free run fairly quiet with no drive belt connected. Wind the tray assembly out by hand by kicking the gears over to open the draw to see the belt/motor

Because you cannot get it to work from the remote, AND you have "open" indicator on the front panel, it WILL NOT be a faulty front panel button(never seen one fail ever!)

I have never replaced a load motor to a Sony transport. Spindle motors can be a problem, but they never stop working altogether.

I would be checking the tray mechanics, a jam caused by something fouling the gears may cause a fail. Tap the front of the draw as you press eject to see if you can encourage it to work.
Sometimes, small nylon drive pinions can split, the excessive gap in the gears caused by the split causing a bind. Check also for blown pico fuses in the servo drive stage. This will cause no drive to the load motor.
If you cannot pin down the source of the problem, the player IS welll worth repair. These machines sound great and would have cost you a few bucks to begin with. If you need help locating an expert NAD authorised repair guy I can help.

Happy to discuss any of this further with you. As previously direct your comment to me by name. Cheers


Aug 03, 2010 | NAD C542 CD Player

2 Answers

The game dic tray does not open

Your drive could be jammed, it happens to mine sometimes...

what i do is press the button a few more times when the rings stop flashing ;)

Feb 10, 2009 | Microsoft Xbox 360 Console

2 Answers

Drive does not opens even when the button is pressed number of times.


One of the things that I have noticed about these drives have been the complications that will be experienced with the tray motor assembly. Often the gears on the tray that connect to the motor become worn from jamming and use. Another problem that takes place is that the tray never returns to the proper position once the disk is inserted.
I would like to know the age of the drive since the MTBF is only 70000poh

Feb 27, 2008 | Sony (CRX320E-10) CD-RW/DVD-ROM (Combo)...

1 Answer

Lid fails to open!

the motor belt are weak or lose / need to replace to accuirate turning out the tray.

Jan 03, 2008 | Sony DRX-810UL DVD RW Dual Layer Burner

1 Answer

Cannot eject the DVD drive

u can see a pin hole on the drive just above the open button or the green the button once n poke the hole with a pin ,,,,it ll hit a soft end...continue pressing it with some force....the tray will open...

Dec 30, 2007 | Samsung Int. IDE DVD-ROM 16x Black Bulk...

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